Virtual Assistant, Travel Concierge

🕒 June 13

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Chat with travelers via WhatsApp to understand their preferences and deliver personalized recommendations • Respond quickly and thoughtfully to incoming inquiries with initial responses landing within 10 to 20 minutes during your shift • Handle special requests and ensure smooth communication between clients and hotels or vendors • Maintain a calm, professional, and reassuring tone even when plans change at the last minute • Research and recommend hotels, restaurants, and attractions using AI tools and reliable online sources • Verify every detail including location, timing, currency, and amenities before confirming bookings • Coordinate hotel reservations, car rentals, and travel logistics across multiple booking platforms • Write and curate destination guides and travel recommendations that blend editorial polish with practical, on-the-ground insight • Collaborate with the marketing team to highlight exceptional hotels and destinations for social content • Stay current on travel trends, new openings, and hidden gems worth knowing about • Think fast and find creative solutions when plans shift due to flight delays, cancellations, or unexpected changes • Communicate clearly and calmly under pressure to maintain client confidence and satisfaction

🎯 Requirements

• Empathetic and client-obsessed: you treat every traveler like a VIP • Detail-oriented and reliable: you catch mistakes others miss before they become problems • Exceptional written English: you write with clarity, warmth, and professionalism • A self-starter: you love learning, exploring, and improving processes without being asked • Tech-savvy: comfortable using Slack, WhatsApp, Google Sheets and Docs, and booking platforms • Fast but thoughtful: you balance responsiveness with high-quality work • Curious and well-informed: you research effectively, verify information, and stay ahead of travel trends • Nice to Have • Background in hospitality, travel, or concierge services • Experience with AI tools such as ChatGPT or travel research assistants • Familiarity with airlines, loyalty programs, and travel booking systems • International travel experience or strong knowledge of major global destinations • Negotiation skills to advocate for clients with vendors and hotels

🏖️ Benefits

• You will be paid in **USD** (bi-monthly: every 15th and 30th) • **Paid Time Off** in accordance with company policy • Observance of **Holidays** per company guidelines • **100% remote setup** so you can work wherever you're most productive • Work in the luxury travel and hospitality space with access to premium brands and destinations • Use cutting-edge AI tools to enhance research and elevate the client experience