Bilingual Personal Injury Records & Demands Department Manager

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The Ward Law Group, PL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 B2C

⚕️ Healthcare Insurance

B2C • Legal • Healthcare Insurance

The Ward Law Group, PL is a dedicated personal injury law firm committed to providing expert legal representation for victims of negligence in various injury cases, including car accidents, truck accidents, and wrongful death. With a strong focus on serving the Hispanic community, the firm prides itself on its extensive experience and proven track record of securing over $500 million in settlements for clients. The attorneys at The Ward Law Group emphasize client-focused representation, ensuring each client receives personalized attention throughout the legal process.

📋 Description

• Oversee the firm's Demand Department and ensure efficient progression of personal injury cases • Manage departmental operations, team performance, quality assurance, productivity, and strategic initiatives • Provide leadership, coaching, and accountability across demand-related teams • Ensure compliance with internal processes, performance expectations, and quality standards • Conduct regular one-on-one meetings for coaching and professional development • Monitor departmental performance and ensure KPIs are met • Conduct case audits to ensure accuracy and adherence to processes • Collaborate with leadership on workflow enhancements and operational initiatives • Ensure high-quality client service and address escalated client concerns • Collect and analyze departmental performance data to support continuous improvement

🎯 Requirements

• Minimum of 3 years of management experience required • Legal industry experience required; experience within a Plaintiff Personal Injury law firm strongly preferred • Experience managing teams in performance-driven environments with measurable productivity and quality standards • Experience conducting performance reviews, coaching conversations, audits, and performance improvement initiatives • Strong leadership, organizational, and team development skills • Ability to analyze data, identify trends, and implement process improvements • Strong written and verbal communication skills • Ability to manage multiple priorities and deadlines in a fast-paced environment • Proficiency with case management systems, reporting tools, and Microsoft Office applications • Reliable attendance, professionalism, and accountability • Fluency in both English and Spanish required.

🏖️ Benefits

• Health care benefits • Paid time off