Bilingual Personal Injury Records & Demands Manager – English, Spanish

🔥 8 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Ward Law Group, PL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 B2C

⚕️ Healthcare Insurance

B2C • Legal • Healthcare Insurance

The Ward Law Group, PL is a dedicated personal injury law firm committed to providing expert legal representation for victims of negligence in various injury cases, including car accidents, truck accidents, and wrongful death. With a strong focus on serving the Hispanic community, the firm prides itself on its extensive experience and proven track record of securing over $500 million in settlements for clients. The attorneys at The Ward Law Group emphasize client-focused representation, ensuring each client receives personalized attention throughout the legal process.

📋 Description

• Overseeing the firm's Demand Department and ensuring efficient case progression • Managing departmental operations, team performance, quality assurance, and strategic initiatives • Providing leadership, coaching, and accountability across demand-related teams • Ensuring compliance with internal processes and performance expectations • Conducting regular one-on-one meetings to provide coaching and feedback • Identifying and developing future leaders through mentorship and training • Overseeing daily department operations to ensure productivity and efficiency • Monitoring departmental performance and conducting case audits • Developing and implementing process improvements and supporting automation initiatives • Ensuring high-quality client service and addressing client concerns

🎯 Requirements

• Minimum of 3 years of management experience required • Legal industry experience required; experience within a Plaintiff Personal Injury law firm strongly preferred • Experience managing teams in performance-driven environments with measurable productivity and quality standards • Experience conducting performance reviews, coaching conversations, audits, and performance improvement initiatives • Strong leadership, organizational, and team development skills • Ability to analyze data, identify trends, and implement process improvements • Strong written and verbal communication skills • Ability to manage multiple priorities and deadlines in a fast-paced environment • Proficiency with case management systems, reporting tools, and Microsoft Office applications • Reliable attendance, professionalism, and accountability • Fluency in both English and Spanish required.

🏖️ Benefits

• Health care benefits not included • Paid time off not included