Personal Injury Records & Demands Department Manager

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The Ward Law Group, PL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 B2C

⚕️ Healthcare Insurance

B2C • Legal • Healthcare Insurance

The Ward Law Group, PL is a dedicated personal injury law firm committed to providing expert legal representation for victims of negligence in various injury cases, including car accidents, truck accidents, and wrongful death. With a strong focus on serving the Hispanic community, the firm prides itself on its extensive experience and proven track record of securing over $500 million in settlements for clients. The attorneys at The Ward Law Group emphasize client-focused representation, ensuring each client receives personalized attention throughout the legal process.

📋 Description

• The Demands Manager plays a critical leadership role in overseeing the firm's Demand Department and ensuring the efficient progression of personal injury cases through the demand preparation process. • This position is responsible for managing departmental operations, team performance, quality assurance, productivity, case progression, and strategic initiatives that support the firm's overall goals and client service standards. • The Demands Manager provides leadership, coaching, and accountability across demand-related teams while ensuring compliance with internal processes, performance expectations, and quality standards. • This role requires a strong understanding of legal operations, case management workflows, team leadership, process improvement, and performance management within a fast-paced environment. • The ideal candidate is a highly organized, results-driven leader who can effectively balance operational oversight, team development, client experience, and continuous process improvement while maintaining strong accountability and performance standards across the department.

🎯 Requirements

• Minimum of 3 years of management experience required • Legal industry experience required; experience within a Plaintiff Personal Injury law firm strongly preferred • Experience managing teams in performance-driven environments with measurable productivity and quality standards • Experience conducting performance reviews, coaching conversations, audits, and performance improvement initiatives • Strong leadership, organizational, and team development skills • Ability to analyze data, identify trends, and implement process improvements • Strong written and verbal communication skills • Ability to manage multiple priorities and deadlines in a fast-paced environment • Proficiency with case management systems, reporting tools, and Microsoft Office applications • Reliable attendance, professionalism, and accountability • Fluency in both English and Spanish required.

🏖️ Benefits

• Employees can work remotely