Plaintiff Personal Injury Intake Case Manager

🔥 10 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Ward Law Group, PL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 B2C

⚕️ Healthcare Insurance

B2C • Legal • Healthcare Insurance

The Ward Law Group, PL is a dedicated personal injury law firm committed to providing expert legal representation for victims of negligence in various injury cases, including car accidents, truck accidents, and wrongful death. With a strong focus on serving the Hispanic community, the firm prides itself on its extensive experience and proven track record of securing over $500 million in settlements for clients. The attorneys at The Ward Law Group emphasize client-focused representation, ensuring each client receives personalized attention throughout the legal process.

📋 Description

• Serve as the primary point of contact for personal injury clients • Maintain regular communication regarding treatment progress, case status, and outstanding items • Respond promptly to incoming calls, voicemails, text messages, and emails • Document all client communications accurately in the case management system • Provide exceptional customer service while managing a high-volume workload • Monitor clients' treatment progression • Coordinate with medical providers regarding appointments, treatment status, records, and billing • Identify treatment gaps, missed appointments, and barriers to case progression • Assist clients with scheduling and treatment-related questions • Communicate with insurance carriers regarding claim status and coverage information • Manage and prioritize an active caseload

🎯 Requirements

• Minimum 6 months of experience in one of the following: Personal Injury Intake, Personal Injury Case Management, Pre-Litigation Support, Insurance Claims Support, Medical Coordination, High-Volume Call Center Environment • Fluent in both English and Spanish (written and verbal) • Experience managing a high volume of inbound and outbound calls • Experience handling multiple clients, cases, claims, patients, or accounts simultaneously • Strong computer proficiency and ability to document interactions accurately while speaking with clients • Excellent communication and customer service skills • Strong organizational skills and attention to detail • Ability to work independently in a remote environment • Ability to maintain professionalism and composure when working with upset or injured clients.

🏖️ Benefits

• Health care benefits are not provided • Paid time off is not provided