Application Support Developer – Mid-Level, Ruby on Rails

Job not on LinkedIn

🔥 15 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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99x

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

99x is a global technology company that offers advanced digital solutions, including product engineering, web development, and tech expertise. With a team of 600 developers spread across five countries, 99x empowers businesses to thrive in the digital age by providing access to top-tier local and nearshore engineering talent. The company has a 20-year history of working with multinationals and software product companies, focusing on innovation and automation. 99x is known for its strong emphasis on attracting the top 1% of tech talent and its development centers around the world, including in Malaysia. The company delivers scalable and user-centric solutions using low-code platforms and integrates technologies like Artificial Intelligence and Machine Learning to streamline business processes.

📋 Description

• Provide first-line application support to field and office users for access, takt plans, checklists, and mobile app usage. • Onboard and train new users and trades across project sites, primarily remotely. • Reproduce issues, inspect logs, and resolve critical production bugs during US hours in accordance with the company's review and release process. • Own support cases from initial contact through closure, communicate clearly with users, document outcomes, and escalate promptly when needed. • Focus on application support and production issue resolution rather than feature development, product changes, or project and site setup.

🎯 Requirements

• Advanced spoken and written English. • Experience handling calls with site superintendents and producing clear, readable written summaries afterward. • Experience reproducing issues, reading logs, and fixing production bugs in a Ruby on Rails API with a React and TypeScript frontend. • Strong understanding of site terminology, construction trades, construction drawings, and how schedule impacts affect project sites. • Availability to work during US business hours. • Preferred: Experience in construction or industrial projects. • Preferred: Experience with Google Cloud Platform. • Preferred: Hands-on experience with WebSockets, Clerk authentication, Sentry, and feature flags. • Preferred: Knowledge of lean construction, takt planning, and project controls. • Preferred: Experience with commissioning or systematic completion. • Preferred: Experience with data-center or electrical-installation projects. • Preferred: Experience with construction software or construction technology companies.

🏖️ Benefits

• Your pick when it comes to employment models: CLT/PJ/Cooperativa; • A fully remote work environment with flexible working hours; • Bonus for any referrals that we end up hiring.

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