Customer Service Manager, Polish, English, Russian

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Abacus

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

📚 Education

🛍️ eCommerce

Education • eCommerce • Kids

Abacus is an educational institution that specializes in mental arithmetic and creative thinking courses for children aged 5-12. The school employs a unique teaching methodology that integrates traditional instruction, practice exercises, and gamification to enhance students' mathematical abilities. With centers across 69 countries, Abacus aims to improve cognitive abilities, boost confidence in math, and foster a love for learning through innovative programs and international competitions.

📋 Description

• Support clients via chat, email, and calls on our platform • Manage schedules, course changes, teacher swaps, and account updates • Communicate clearly and warmly in English and Romanian • Solve issues fast, anticipate needs, and boost satisfaction with our services • Run check-in calls and handle feedback with care • Keep records accurate and workflows smooth

🎯 Requirements

• High level of English and Polish (speaking & writing) • Russian language on a basic level (general understanding of speech in russian) • Tech-savvy: quick with tools like Google Workspace, CRM, chat platforms • Proactive, empathetic, and detail-oriented • Great at multitasking, staying calm under pressure • Team player with initiative, optimism, and a service mindset • Experience in customer support or education is a bonus — but your attitude and skills matter most.

🏖️ Benefits

• Fully remote role in a supportive, mission-driven team • Paid training & growth opportunities • Make a real difference in children’s learning journeys • Collaborative service agreement as a contract.