Customer Support Specialist

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🕒 May 26

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Enterprise • Healthcare Insurance

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Provide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment. • Answer incoming customer support phone calls, email and chat communications. • Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilities. • Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries. • Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue. • Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.

🎯 Requirements

• B.A. or B.S. degree preferred. • Good mechanical aptitude and problem-solving skills. • Strong ability to communicate technical information both in writing and verbally. • Strong work ethic and ability to work efficiently and effectively with minimal supervision. • Ability to work in a fast-paced environment with excellent organizational skills. • Customer service experience is a plus. • Database knowledge is a plus.

🏖️ Benefits

• Chance to make an immediate impact by helping customers/users and contributing to overall service quality. • Company culture that values employee contributions, work ethic, and professional development. • Fully remote opportunity offering strong work-life balance and flexibility while remaining connected to a collaborative team culture.