Customer Support Agent – EU Market Support

🕒 May 25

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pear Tree.

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows.

📋 Description

• Provide customer support via phone, email, chat, and ticketing systems in English and German • Manage customer escalations and complex enquiries professionally and efficiently • Handle support tickets directly in a hands-on player-coach capacity • Support and coach remote customer service agents • Monitor SLAs, queue performance, and response times • Provide operational updates, reporting, and customer service insights • Work closely with internal teams to improve processes and customer satisfaction • Assist customers with product, order, warranty, and troubleshooting enquiries • Maintain accurate customer records and case documentation

🎯 Requirements

• Fluent in English and German (written and verbal) • French language skills are a strong advantage • Proven customer service experience, ideally within eCommerce, retail, or product-based industries • Experience handling escalations and high-volume customer interactions • Strong communication, problem-solving, and conflict-resolution skills • Ability to work independently in a fully remote environment • High attention to detail and strong organizational skills • Comfortable using customer service and eCommerce platforms such as: • Shopify • Gorgias • Zendesk • Aircall • Reliable internet connection and dedicated home office setup • Preferred Systems Experience • Shopify • Gorgias • Zendesk • Aircall