Sales Associate, Customer Experience – Service Locations

🕒 February 12

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

⚕️ Healthcare Insurance

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare Insurance • Biotechnology • Pharmaceuticals

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Represent the company and its products to the media and customers in a positive manner. • Maintain a thorough understanding of the company’s sales and marketing goals and objectives and implement initiatives to achieve them. • Plan and implement outreach programs to engage potential customers. • Share customer feedback with the company to improve products and services, and contribute to the development of marketing ideas. • Establish and maintain strong communication with purchasing offices and customers. • Lead product training and manage inventory readiness initiatives. • Monitor brand performance, pricing, and distribution penetration. • Build and maintain business relationships with key accounts in assigned sectors.

🎯 Requirements

• Bachelor’s degree required. • A bachelor’s degree in life sciences, microbiology, engineering (biomedical, electrical, or mechanical), medical technology, or business is preferred. • One to three years of experience working in a laboratory environment performing diagnostic tasks in chemistry, pathology, microbiology, or blood banking (an asset). • Three to five years of sales experience, including soliciting healthcare professionals and medical laboratory technicians to meet sales objectives. • Experience with salesforce.com and PowerBI. • Experience interacting with customers. • Strong people management and communication skills. • Troubleshooting and problem-solving skills. • Proven ability to prioritize work independently. • Negotiation skills and experience with sales techniques and sales cycles. • Commitment to addressing customer needs through active listening and translating them into action plans. • Customer service orientation and client-focused mindset. • Deep understanding of the diagnostic laboratory environment, including workflow, equipment maintenance, quality control, result validation, and operations. • Good understanding of the procurement process within their territory or province (group purchasing organizations, government approval processes, budget approvals, etc.). • Knowledge of the sales process and experience in account management. • Understanding of the concept of expanding the value of the existing installed base. • Anticipate, identify, and meet the needs and requests of internal and external customers; de-escalate and resolve conflicts; maintain professional behavior even under stressful conditions. • Effective verbal and written communication to achieve business objectives and foster customer relationships. • Effective time management: set priorities and define tasks required to meet objectives; organize own activities and time to complete multi-dimensional tasks and cases; manage daily workload related to call documentation. • Bilingual in French and English required. • Travel approximately 50%.

🏖️ Benefits

• Career development within an international company where you can build the career you aspire to. • A company recognized as a great workplace in dozens of countries worldwide and named one of the world’s most admired companies by Fortune. • Recognized as one of the best large companies to work for, and as a great workplace for diversity, working mothers, female executives, and scientists.