Family Growth Associate

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Abby Care

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

👥 B2C

Healthcare Insurance • B2C

Abby Care is a service that helps families get paid for providing in-home care to loved ones with disabilities or special needs. The organization trains and certifies family caregivers at no cost, manages hiring and payroll, navigates Medicaid and insurance paperwork to secure payment, and provides a purpose-built platform, clinical support, and community resources. Abby Care operates in multiple U. S. states and focuses on enabling high-quality, compensated family caregiving through partnerships with insurers and Medicaid programs.

📋 Description

• Conduct outbound calls to caregivers who have applied to Abby Care (not cold calling). • Guide caregivers through the intake process, which may last 30 minutes to 1 hour. • Make 50–80 calls per day, depending on the number of intakes scheduled. • Follow up with caregivers via phone, SMS, and email regarding next steps or missing documentation. • Clearly explain Abby Care’s services and persuade caregivers who may be undecided about the program. • Serve as the primary contact for caregivers up until they go to training. • Occasionally communicate with providers and organizations to answer questions about the program. • Maintain a professional, empathetic, and supportive approach with caregivers. • Document all interactions and update caregiver information in Salesforce and Dialpad. • Track follow-ups and ensure no caregiver inquiry goes unanswered. • Attend team meetings and collaborate cross-functionally with Nurses and Care Operations teams. • Provide feedback on workflows and contribute ideas to improve intake and outreach processes. • Adapt quickly to changes as systems and processes evolve in a startup environment.

🎯 Requirements

• Spanish fluency • Advanced English proficiency (C1–C2) with clear spoken communication • 2+ years of experience in one of the following: • Customer Support • Call Center • Business Development • Client-facing roles (B2C) • 1+ year of healthcare or medical experience • Experience handling inbound and outbound phone calls • Experience in lead or managing a team is a strong plus • Strong communication and persuasion skills • Excellent attention to detail and organizational ability • Comfortable managing high call volumes • Tech-savvy and comfortable learning new systems • Reliable high-speed internet connection • College degree or equivalent professional experience • Familiarity with Salesforce, phone systems, or similar CRM systems (nice-to-have) • Experience working in a startup or fast-changing environment (nice-to-have) • Portuguese language familiarity (helpful but not required)

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible working hours