IT Systems, Support Specialist

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Abby Care

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Abby Care is a service that helps families get paid for providing in-home care to loved ones with disabilities or special needs. The organization trains and certifies family caregivers at no cost, manages hiring and payroll, navigates Medicaid and insurance paperwork to secure payment, and provides a purpose-built platform, clinical support, and community resources. Abby Care operates in multiple U. S. states and focuses on enabling high-quality, compensated family caregiving through partnerships with insurers and Medicaid programs.

📋 Description

• Serve as the primary escalation point for Level 1 and Level 2 technical support. • Troubleshoot desktop, application, hardware, network, and account access issues. • Support employees across all departments while delivering outstanding customer service. • Improve support operations by identifying recurring issues and implementing long-term solutions. • Lead the deployment and administration of Okta. • Configure Single Sign-On (SSO), Multi-Factor Authentication (MFA), lifecycle management, and automated provisioning workflows. • Design and maintain zero-touch onboarding and offboarding processes integrating Okta, JAMF, and Workday. • Ensure employees receive appropriate access on day one while maintaining strong security and least-privilege access controls. • Own the lifecycle management of more than 600 company devices, primarily macOS. • Implement and administer JAMF Pro from a greenfield environment. • Build configuration profiles, Smart Groups, compliance policies, automated software deployment, and zero-touch provisioning using Apple Business Manager (DEP/ADE). • Manage procurement, inventory, lifecycle tracking, maintenance, and secure device retirement. • Deploy and administer Venn to provide secure virtual desktop environments for offshore employees handling Protected Health Information (PHI). • Support Google Workspace administration and enterprise productivity tools. • Assist with Salesforce administration, including user management and basic system support. • Troubleshoot networking issues involving VPN, Wi-Fi, TCP/IP, and endpoint connectivity. • Lead implementation of an AI-powered helpdesk platform, including workflow automation, ticket routing, and self-service capabilities. • Develop and maintain technical documentation, SOPs, knowledge base articles, and system diagrams. • Continuously improve processes through automation, standardization, and proactive problem-solving.

🎯 Requirements

• 3+ years of experience in IT Support, Systems Administration, or Enterprise IT Operations. • Hands-on experience administering JAMF Pro, including: • - Configuration Profiles • - Smart Groups • - Policy automation • - PreStage Enrollments • - Apple Business Manager (DEP/ADE) • Experience administering Okta, including SSO, provisioning, and workflow automation. • Experience supporting Google Workspace. • Experience administering Salesforce for business users. • Experience supporting mixed macOS and Windows environments. • Experience troubleshooting TCP/IP, VPN, Wi-Fi, and enterprise networking.

🏖️ Benefits

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus. • Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid U.S. company holidays. • Set Up for Success. We provide a company-issued laptop to support you in your role. • Growth Opportunities. Build your leadership skills while working with teams across multiple U.S. markets.