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Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Manage complex technical support cases from initial investigation through to resolution. • Reproduce reported issues in a test environment to validate problems and determine appropriate solutions. • Use established diagnostic tools, scripts, and processes to resolve known issues efficiently. • Troubleshoot application configuration, data, workflows, integrations, and system functionality. • Communicate proactively with customers and internal stakeholders to expedite issue resolution. • Maintain accurate case documentation and provide clear, professional updates throughout the support lifecycle. • Escalate unresolved or complex issues with complete investigation findings and supporting documentation. • Collaborate with cross-functional teams, including engineering and product specialists, to resolve product issues and improve support processes.

🎯 Requirements

• Experience providing technical or application support for enterprise software or business-critical systems. • Strong troubleshooting and analytical skills with the ability to identify root causes using logs, diagnostic tools, and system data. • Familiarity with executing existing SQL queries or diagnostic scripts for issue investigation. • Understanding of system integrations, APIs, and data flows, with the ability to determine appropriate escalation paths. • Excellent written and verbal English communication skills. • Customer-focused mindset with the initiative to proactively engage stakeholders when needed to achieve faster resolutions.

🏖️ Benefits

• You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter. • You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential. • You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. • You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. • You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.