Senior Client Success, Account Manager

🔥 1 hour ago

🇭🇰 Hong Kong – Remote

💵 HK$450k - HK$550k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Abi Global Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 Series A on 2023-03

Consulting • Marketing • Logistics

Abi Global Health is a company that partners with healthcare innovators worldwide to deliver on-demand access to healthcare professionals through advanced AI technology. Their Next Generation Virtual Care platform is designed to enhance virtual health consultations, increasing customer engagement and reducing costs for insurance, pharmaceuticals, and digital health providers. With a focus on seamless integration, Abi offers an AI and doctor-enabled texting solution for insurers, brings instant access to local physicians for pharmaceuticals, and enhances digital health platforms with their AI and ML-driven solutions. Abi Global Health boasts a global network of multi-speciality healthcare professionals and cutting-edge proprietary technology to provide scalable and agile telehealth services.

📋 Description

• Build and maintain strong, strategic relationships with key clients in Hong Kong and greater Asia • Understand and advocate for client goals and align services to deliver value • Oversee onboarding and project delivery, ensuring service excellence • Act as a trusted advisor and internal advocate for client needs • Support business development by identifying growth opportunities within existing accounts and occasionally assisting with new prospects • Localise communication and strategies for the Hong Kong market • Manage onboarding, account expansion, and service delivery for new and existing clients • Develop and execute account plans to ensure client retention and growth • Conduct performance reviews and implement service improvements • Track and analyse client KPIs, presenting insights and opportunities • Collaborate with technical, medical, and operational teams • Represent Abi at local industry events and client meetings • Support commercial conversations • Develop insights into the APAC insurance and pharma sectors

🎯 Requirements

• At least 5 years of experience in client success, account management, or business development, in healthcare, insurance, or digital services • Fluent in English, with excellent written and verbal communication skills • Proficient in Cantonese • Based in Hong Kong • Remote work with occasional in-person meetings or events • Experience working within the healthcare or insurance landscape • Interest in technology with basic knowledge and willingness to grow • Proactive, analytical, and structured approach • Collaborative, highly organised, and strong communication skills • Excitement about health tech and innovation • Familiarity with digital health or telemedicine platforms is a plus • Additional Asian languages, such as Mandarin, are a plus

🏖️ Benefits

• Bonus scheme • Coursera training access • Travel insurance (business & personal) • Netflix account • Abi’s digital health services for you and your family • Career growth opportunities in a global, impact-focused company • A supportive, inclusive culture with a team from 20+ countries

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