Senior Customer Support Representative

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Abode Money

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🏠 Real Estate

👥 B2C

☁️ SaaS

💰 Pre seed on 2025-03

Real Estate • B2C • SaaS

Abode Money is a consumer-focused home finance service that helps homeowners lower their property tax bills by analyzing assessed values, building appeal cases, and filing paperwork on their behalf. The company offers an online workflow where users enter an address for an instant assessment analysis, pays a single annual flat fee (no percentage of savings), and benefits from a Savings Guarantee™ if no savings are found. In addition to property tax appeals, Abode Money monitors and flags savings opportunities for homeowner insurance, utilities, exemptions, and mortgage-related savings (PMI removal and refinancing opportunities). The service is delivered via a digital platform and is marketed directly to homeowners.

📋 Description

• Respond to support tickets and emails with clarity, compassion, and professionalism. • Perform manual operational tasks critical to our backend workflows (e.g., data collection and cleanup, and process follow-ups). • Perform manual data entry tasks, including filing property tax protests accurately and on time. • Call potential users to walk them through Abode’s value, answer questions, and help them onboard successfully. • Proactively surface feedback and insights from customer conversations to inform product and process improvements. • Work closely with the product and operations teams to ensure a seamless customer journey.

🎯 Requirements

• Experience in a customer support, customer success, or operations role. • Excellent written and verbal English communication skills. • Experience using tools like Intercom, Zendesk, Notion, or CRMs (a plus, not a must). • Comfortable using modern AI tools to work more efficiently. • Able to be online during US hours.