Senior Systems Engineer, Solutions and Support

🔥 12 hours ago

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Acacia Center for Justice

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 Non-profit

🌍 Social Impact

Non-profit • Social Impact

Acacia Center for Justice is an organization dedicated to advocating for the rights and freedoms of immigrants at risk of detention or deportation. It focuses on delivering high-quality legal defense programs and building community-based networks of support for both adults and children across the United States. The center offers innovative programs, legal resources, guides, and advisories aimed at empowering immigrant communities and improving access to justice. Acacia Center for Justice actively engages in collective efforts for immigration reform and offers a wealth of resources and news updates to keep the community informed and connected.

📋 Description

• Administer and support Microsoft 365, Entra ID, Azure, AWS, and related identity and cloud services. • Maintain and improve access management, permissions, administrative roles, and service account governance. • Support DNS, Cloudflare, SSO, SCIM, SAML, MFA, and related identity integrations. • Ensure systems are documented, supportable, and not dependent on individual knowledge. • Manage Windows and Mac endpoints through Intune, N-Central, Apple Business Manager, and related tools. • Support endpoint security deployments, including Arctic Wolf, Aurora, Defender, DNS Filter, Sysmon, and similar tools. • Maintain device inventory, compliance status, software deployment, patching, and endpoint readiness. • Administer and support core SaaS platforms such as 1Password, Slack, Zoom, Box, ClickUp, Smartsheet, Data Shuttle, Adobe, Verizon, Growrk, Allwhere, and related systems. • Provide direct support to staff for technical issues when needed. • Design practical, secure, and maintainable solutions for internal business needs. • Coordinate with vendors, MSPs, security partners, and implementation partners. • Create and maintain runbooks, system diagrams, access inventories, SOPs, and support documentation.

🎯 Requirements

• 5+ years of experience in systems administration, infrastructure engineering, endpoint engineering, or IT operations. • Strong hands-on experience with Microsoft 365 and Entra ID administration. • Experience managing Windows and Mac endpoints. • Experience with Intune, Apple Business Manager, RMM tools, or similar endpoint management platforms. • Experience administering SaaS platforms and managing user access. • Experience with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar. • Strong troubleshooting skills across identity, endpoint, SaaS, and user support issues. • Ability to provide direct staff support while also owning higher-level systems work. • Strong documentation and communication skills – written and verbal. • Proven ability to work from an agreed plan, raise blockers early, and provide timely status updates.

🏖️ Benefits

• Medical/Dental/Vision- Some plans at $0 cost to the employee • Employee Assistance Program • 20 days per year of vacation time • 12 days per year of sick time • 5 personal days • 4 organization-wide Wellness Days • 11 observed holidays, including the last week of December • First time home office set-up stipend • Internet Stipend • 401k with 5% employer contribution, no employee participation required.