Atlassian Cloud Administrator

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🕒 March 13

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Accelon Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

Accelon delivers flexible, high-performing talent solutions through four core models: Talent as a Service, Talent on Demand, Workforce Strategy, and MSP Services. These models enable organizations to globally deploy skilled professionals quickly and manage projects of any scale—efficiently and cost-effectively. Whether you are scaling a team for a high-impact initiative or need specialized expertise for critical roles, we deliver the right talent, precisely where and when it’s needed. Our differentiator lies in our talent network which spans industries, disciplines, and time zones—allowing us to build blended teams that align skill, quality, and cost, regardless of location.

📋 Description

• Administer and optimize Atlassian Cloud products (Jira Software, Jira Service Management, Confluence) to support agile delivery and knowledge management. • Configure workflows, automation rules, permissions, and integrations to meet evolving business needs. • Provide Level 2 and Level 3 support for Jira and Confluence, addressing user-reported issues, permissions, and configurations. • Respond to ad-hoc queries via Slack and other platforms. • Create and maintain internal and customer-facing technical documentation. • Guide and support customer implementation projects and enhancement requests. • Manage user access and security settings in compliance with organizational policies. • Monitor system health and performance, proactively identifying and resolving issues. • Implement governance and standardization for projects, spaces, and templates. • Collaborate with engineering and product teams to improve processes and enhance user experience. • Support cloud migration and hybrid deployment strategies. • Maintain runbooks, SOPs, and knowledge base articles. • Ensure compliance with internal security and audit requirements. • Participate in change management and incident response processes. • Collaborate with cross-functional teams to deliver sprint goals and continuous improvements. • Stay current with Atlassian Cloud updates and features, ensuring timely adoption of improvements.

🎯 Requirements

• 2+ years in IT support and customer engagement. • 3–5 years of hands-on experience administering Jira and Confluence in enterprise environments. • Strong understanding of Atlassian Cloud and Data Center architectures. • Proficiency in JQL, REST APIs, and automation tools. • Familiarity with ITIL practices and ticketing systems. • Strong analytical, problem-solving, and documentation skills. • Excellent interpersonal and stakeholder communication abilities. • Experience with Linux, Bash, and Unix command line. • Exposure to DevOps practices and public cloud environments (AWS preferred). • Comfortable working in agile and scrum-based teams.

🏖️ Benefits

• healthcare plans, which you may opt into at your own expense • Sick leave is provided under the state laws applicable to your residence