Service Coordinator

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🕒 May 26

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Access Offshoring

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Access Offshoring is a company that provides offshoring and remote staffing services to other businesses. Based on the company name and available website fragments, it appears to help firms source, onboard, and manage offshore talent (e. g. , remote employees or contractors) to support business operations. The company primarily operates as a service provider to other businesses rather than to consumers.

📋 Description

• Schedule and coordinate service appointments for multi-trade technicians • Ensure timely dispatching of technicians to job sites • Manage and adjust schedules based on customer needs and technician availability • Serve as the primary point of contact for customers regarding service inquiries, scheduling, and follow-ups • Address and resolve customer complaints and concerns promptly and professionally • Provide updates to customers on the status of their service requests • Maintain accurate and up-to-date records of service appointments, customer interactions, and job statuses • Prepare and process service orders, invoices, and other relevant documentation • Assist in the preparation of reports and analysis of service department performance • Communicate effectively with technicians, customers, and other team members • Ensure that all parties are informed of any changes or updates to schedules and service appointments • Coordinate with other departments as needed to ensure seamless service delivery • Source quotes from suppliers and technicians when required • Collate and prepare quotes for review by Team Leader with appropriate level of detail

🎯 Requirements

• Strong organisational and multitasking skills • Excellent communication and interpersonal skills • Proficiency in using scheduling and dispatching software, as well as Microsoft Office Suite (Word, Excel, Outlook) • Ability to work independently and as part of a team in a fast-paced environment • Problem-solving skills and a proactive approach to handling challenges • Knowledge of electrical industry terminology and processes is an advantage • Strong Writing Skills - conversational Australian English • Proven experience in a service coordination, dispatching, or customer service role, preferably within the electrical or related industry • Previous experience in a service administration role or similar position • Experience with job management software

🏖️ Benefits

• Australian clients and Australian hours (giving you great experience and an early finish!) • Work from Home Allowance • HMO for you AND a dependent • 20 Days Annual Leave and 5 Days Sick Leave • Government Statutory Benefits • 13th Month Pay • Computer Equipment • Opportunities for growth • Competitive salary