Customer Retention Specialist

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🕒 April 13

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Achieve Test Prep

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

📚 Education

🏥 Healthcare

Education • Healthcare

Achieve Test Prep is a remote learning platform focused on preparing nurses and healthcare workers to advance their educational and career goals. Offering a variety of online credit-by-exam and tutoring programs, the company specializes in customized RN and BSN Bridge Plans, helping over 22,000 nurses since its establishment in 2008. Its services include live online prep sessions, digital course materials, and one-on-one guidance to facilitate a shorter path to nursing degrees and licensing exams. Additionally, Achieve Test Prep provides test prep services for various other degree programs, ensuring a supportive educational experience for adult learners.

📋 Description

• Initiate outbound calls to retain customers and collect payments over the phone • Provide resolution to customer issues or concerns by asking probing questions. • Identify the root cause of why a customer is choosing to leave the program. • Attempt to overcome objections and retain customers with approved responses and solutions • Ability to be effective in negotiation skills to net results and meet productivity objectives • Researching and selling company’s products and offers most likely to help customers • Maintain and strengthen loyalty in customer relationships through friendly, professional, and accurate communication • Maintain an acceptable retention save level and Department policies as well as schedule adherence (for shifts, breaks and lunches) • Assist in maintaining and monitoring electronic data for established customers • Assist with administrative duties and projects as assigned within the Department

🎯 Requirements

• Must be highly motivated and eager to earn hourly rate plus commission • Must be able to write and speak fluently in English & have superior phone etiquette skills • Professional sales or retention experience • Strong interpersonal skills, maturity, and good judgment, and capable of communicating with a diverse range of individuals. • Experience handling difficult and irate customers • Problem-solving, critical thinking and decision making skills • Comfortable working with Google Suite products • Data Entry accuracy • Proficient in basic math skills

🏖️ Benefits

• Flexible schedules are available Monday through Friday 12:00 PM - 8:00 PM EST