Customer Success

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ACOM Sistemas

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

🍽️ Food & Beverage

📦 Logistics

☁️ SaaS

Food & Beverage • Logistics • SaaS

ACOM Sistemas is a Brazilian software company that builds ERP and management platforms to simplify and automate back-office operations for food service, distribution and retail businesses. With around 20 years in the market, it offers a suite of SaaS products (EVEREST Food Service, EVEREST Distribuição, EverDocs, EverCont, CUCA) that provide order and inventory management, document control, accounting integration and workflow automation. The company emphasizes integrations with e‑commerce, logistics and financial partners and uses Machine Learning and RPA to reduce manual work and increase operational efficiency.

📋 Description

• Coordinate a client communication strategy to keep clients continuously updated on events that affect their journey; • Manage a portfolio of clients; • Monitor metrics and KPIs; • Work to maximize clients' usage rate of the products and services they have purchased; • Conduct follow-ups, BP and QBRs; • Manage churn, renewals and opportunities; • Keep clients engaged and work with them — co-production — to contribute to business expansion within the client, while encouraging cross-sell and up-sell, increasing sales conversion rates and their retention rates; • Client training.

🎯 Requirements

• Customer Success methodologies — success plans, journey mapping, QBRs; • Knowledge of area metrics — NRR, GRR, churn, LTV, TFV, NPS, CSAT; • Assertive communication.

🏖️ Benefits

• 'Happy Day' on your birthday — a day off to dedicate to yourself; • Company social events; • Emotional wellbeing check-ins; • Workplace stretching/exercise sessions; • Health programs.