Senior Customer Success Manager

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Owning a portfolio of accounts and renewals in an assigned territory • Driving customer adoption and return on investment in Docusign • Developing and driving effective customer success and value strategies • Identifying growth opportunities and negotiating favorable renewal terms • Conducting regular business reviews with customers for alignment with objectives • Serving as the primary point of contact for escalation concerns • Collaborating with internal resources to develop growth and risk mitigation strategies • Analyzing usage, health, data, and behavioral patterns within the account portfolio • Following best practices for all internal processes including opportunity management

🎯 Requirements

• 5+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS offerings • Experience with quota-carrying roles and proven history of meeting key performance indicators • Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach • BA/BS degree or equivalent work experience • Strong contract negotiation skills with experience driving contracts to completion on-time • Experience with supporting adoption across organizations, serving as a change agent for the customer • Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level • Ability to react and adapt to potential rapid shifts in priorities • Strong level of urgency, organization and prioritization skills • Salesforce experience • Excellent written and verbal communication skills • Ability to convey value through interactions with customers

🏖️ Benefits

• Health insurance • Flexible working hours • Paid time off • Professional development opportunities • Accommodation for qualified individuals with disabilities