Senior Customer Success Manager – Strategic Partnerships

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Relou RH

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

👥 HR Tech

💼 Consulting

🤝 B2B

HR Tech • Consulting • B2B

Relou RH is a human resources services company focused on building strong teams and cultures. Led by Rebeca Louise, the firm provides strategic assessments and consulting in various HR subsystems, targeting businesses in their hiring processes across marketing, technology, engineering, and architecture. The company specializes in recruitment, selection, personnel management, strategic management, training and development, process analysis, and behavioral analysis.

📋 Description

• Be responsible for the strategic relationship with partners and brand ambassadors. • Act in a consultative manner, monitoring results and identifying opportunities for improvement. • Develop relationship plans that strengthen partnerships and increase value generation. • Lead meetings, alignments and recurring follow-ups. • Support partners in using the platform and improving outcomes for end customers. • Work together with teams such as Product, Sales, Marketing and Customer Success. • Create processes, suggest improvements and contribute to the evolution of the operation.

🎯 Requirements

• Experience in Customer Success, Customer Experience, or Relationship roles at SaaS companies. • Experience with technology, CRM systems, digital platforms, or e‑commerce. • Consultative approach with strong communication skills. • Ease in building relationships with different profiles of clients and partners. • Good business acumen and interest in marketing, customer retention and performance. • Analytical capability to interpret scenarios and propose solutions. • Proactive, organized and able to work autonomously to drive initiatives. • Experience with B2B technology companies. • Knowledge of e‑commerce, digital marketing or CRM platforms. • Familiarity with Artificial Intelligence (AI) tools to boost productivity.

🏖️ Benefits

• Health insurance • Swile • TotalPass