Customer Success, Affiliates

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Grupo Fênix

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

🛍️ eCommerce

🧘 Wellness

Marketing • eCommerce • Wellness

Grupo Fênix is a Brazilian company specialized in direct response marketing that operates internationally, particularly in the commercialization of nutraceuticals and digital products. The firm focuses on performance-driven services including high-production-value offer creation (often in partnership with American studios), media buying and traffic management (YouTube and native ads), affiliate program operations, and design and optimization of high-ticket sales funnels with continuous backend testing. Grupo Fênix also provides conversion-focused copywriting, ad production and editing, and sales messaging strategies for health niche experts. The company reports around 100 team members and promotes verticals such as erectile dysfunction, weight loss, prostate health, memory, neuropathy, vision, fungal infections, and diabetes.

📋 Description

• Provide daily support to affiliates by triaging inquiries and routing each request to the appropriate department • Follow up on requests through to completion, ensuring timely resolution and efficient communication with affiliates • Monitor AOV (Average Order Value) indicators for all offers on a daily basis, identify deviations, and execute predefined actions to preserve the operation's profitability • Log and track incidents, maintaining up-to-date reports to support managerial decision-making • Lead the onboarding process for new affiliates, including access provisioning, group creation, distribution of materials, and monitoring during the first days of operation • Organize materials, internal processes, and department documentation to ensure standardization and operational efficiency • Identify opportunities to improve workflows and propose actions that contribute to increased productivity, revenue, and affiliate volume • Support the Affiliate Management team in organizing and tracking the sector's strategic activities.

🎯 Requirements

• Experience or knowledge in Digital Marketing, Direct Response, affiliate programs, info products, or e-commerce • Strong written and verbal communication skills for managing relationships with affiliates and internal teams • Highly organized with attention to detail to handle multiple concurrent requests • Proactive mindset with the autonomy to identify issues and pursue solutions • Analytical ability to monitor KPIs and operational reports • Intermediate English for reading materials and using platforms • Team-oriented, able to work within established processes and organizational structure

🏖️ Benefits

• 100% Remote work • Performance- and results-based commission program • Opportunity to work within a large international Direct Response operation • Growth plan, continuous development, and real opportunities for professional advancement • Exposure to different business models, including Direct Response operations, Affiliate teams, and the Educational market — all commissionable • High-performance, meritocratic, scale-focused environment • Direct involvement in building and scaling campaigns that generate millions in revenue • Access to strategies, learnings, and exchanges with some of the leading performance professionals in the market • Autonomy to test new ideas, propose improvements, and create real operational impact • Genuine team culture: no one grows alone. You will be part of a highly qualified, collaborative team that freely shares knowledge, exchanges experiences, and supports each other’s development.