CRM Support Analyst – Salesforce, Dynamics

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Keyrus

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🤝 B2B

💼 Consulting

B2B • Data Analytics • Consulting

Keyrus is an international company passionate about leveraging data to make impactful changes in life, society, and the future. With a presence in 18 countries, Keyrus is dedicated to creating meaningful careers for its employees by fostering excellence, trust, creativity, kindness, and fun. Specializing in data analytics, data advisory, and management, Keyrus provides vendor-agnostic solutions and continuous training opportunities through its KLX platform. The company also emphasizes a healthy work-life balance with a range of benefits, including sports events, healthcare plans, and an inclusive work culture. Keyrus is committed to openness and transparency to maintain positive workplace relationships and is driven to innovate and influence the digital future.

📋 Description

• Provide L2 and L3 support for Salesforce and Microsoft Dynamics 365 platforms; • Analyze and resolve incidents, problems, and requests related to CRM environments; • Investigate functional failures, configuration issues, integrations, automations, and access controls; • Support users in the use of the platforms and business processes; • Configure users, profiles, permissions, roles, and security rules; • Configure fields, objects/entities, forms, layouts, and business rules; • Monitor integrations between the CRMs and corporate systems; • Conduct root cause analysis and propose corrective and preventive actions; • Participate in functional testing, validation of fixes, and minor platform enhancements; • Create and maintain technical and functional documentation; • Monitor SLAs, backlog, and support operation metrics; • Collaborate with development, infrastructure, security teams, and business areas.

🎯 Requirements

• Experience in support, maintenance, or administration of CRM platforms; • Hands-on experience with Salesforce and Microsoft Dynamics 365; • Knowledge of sales, service/support, and customer relationship processes; • Experience in troubleshooting and incident analysis; • Knowledge of user configuration, profiles, permissions, and access rules; • Experience configuring objects/entities, fields, forms, and layouts; • Basic knowledge of integrations via APIs or Web Services; • Experience with functional testing and validation of fixes; • Good communication skills for interaction with users, business areas, and technical teams.

🏖️ Benefits

• Culture of equality • Diversity and multiculturalism