Customer Success – Education

🔥 31 minutes ago

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Grupo Fênix

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

🛍️ eCommerce

🧘 Wellness

Marketing • eCommerce • Wellness

Grupo Fênix is a Brazilian company specialized in direct response marketing that operates internationally, particularly in the commercialization of nutraceuticals and digital products. The firm focuses on performance-driven services including high-production-value offer creation (often in partnership with American studios), media buying and traffic management (YouTube and native ads), affiliate program operations, and design and optimization of high-ticket sales funnels with continuous backend testing. Grupo Fênix also provides conversion-focused copywriting, ad production and editing, and sales messaging strategies for health niche experts. The company reports around 100 team members and promotes verticals such as erectile dysfunction, weight loss, prostate health, memory, neuropathy, vision, fungal infections, and diabetes.

📋 Description

• Provide daily support to students through the company's official channels; • Track requests through to resolution, ensuring clear, prompt, and empathetic communication; • Conduct onboarding for new students, assisting with access, initial guidance, and adaptation to programs; • Encourage student engagement within the community, mentorships, and other educational initiatives; • Monitor metrics related to student experience, participation, and satisfaction; • Log interactions and track incidents to support continuous operational improvements; • Organize materials, documentation, and internal processes for the education area; • Identify opportunities to improve the student journey and propose solutions to enhance the experience; • Support education leadership in organizing activities and strategic initiatives.

🎯 Requirements

• Experience in Customer Success, Customer Service, Client Relations, or Support; • Excellent written and verbal communication skills; • Strong organizational skills and ability to manage multiple tasks simultaneously; • Proactive, solution-oriented mindset; • Comfortable working in a team environment; • Analytical ability to monitor metrics and identify improvement opportunities; • Proficiency with Google Workspace or Microsoft Office; • Intermediate English will be considered a plus.

🏖️ Benefits

• 100% remote work; • Performance-based commission program; • Opportunity to work within a large international Direct Response and Education operation; • Growth plan, continuous development, and real opportunities for career advancement; • Direct involvement in building and growing our educational programs; • High-performance, meritocratic, and results-oriented environment; • Daily access to content, strategies, and industry-leading professionals in the digital market; • Autonomy to propose improvements and make a real impact on the student experience; • Collaborative culture with continuous learning and close interaction with Marketing, Product, Operations, Copy, Performance, and Education teams.