Customer Success – Back Office

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Relou RH

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

👥 HR Tech

💼 Consulting

🤝 B2B

HR Tech • Consulting • B2B

Relou RH is a human resources services company focused on building strong teams and cultures. Led by Rebeca Louise, the firm provides strategic assessments and consulting in various HR subsystems, targeting businesses in their hiring processes across marketing, technology, engineering, and architecture. The company specializes in recruitment, selection, personnel management, strategic management, training and development, process analysis, and behavioral analysis.

📋 Description

• Support customers during the onboarding and implementation of the platform. • Assist with configurations, integrations, and initial troubleshooting. • Participate in support meetings to resolve operational requests. • Execute tasks requested by the Customer Success team, ensuring fast delivery to customers. • Work on resolving issues related to platform usage. • Contribute to the continuous improvement of internal processes.

🎯 Requirements

• Prior experience in Customer Success, Technical Support, or Customer Service at technology companies. • Experience with SaaS products will be highly valuable. • Strong organizational skills and ability to learn quickly. • Excellent logical reasoning and problem-solving skills. • Good written and verbal communication skills. • Collaborative, curious, and growth-oriented mindset. • Experience with CRM systems, e-commerce platforms, or automation systems — this will be a plus. • Knowledge of integrations and digital platforms. • Familiarity with Artificial Intelligence tools to boost productivity.

🏖️ Benefits

• Health plan • Swile • TotalPass