Strategic Customer Success Manager

🔥 6 minutes ago

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Responsible for owning a portfolio of accounts and renewals in an assigned territory • Serve as a customer adoption advisor, driving a return on our customers’ investment in Docusign and unlocking further digitalization • Develop and drive effective customer success and value strategies, identifying growth opportunities • Negotiate favorable renewal terms • Provide insights to the business and customers that improve future outcomes • Conduct regular business reviews with our customers to ensure that they are adopted and deriving value from our product • Collaborate with internal resources to develop growth and risk mitigation strategies for key accounts • Evaluate your portfolio and effectively analyze usage, health, data, and behavioral patterns to prioritize time

🎯 Requirements

• 8+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS offerings • Experience with quota-carrying roles and proven history of meeting key performance indicators • Experience with deal negotiation cycles with a successful track record, and experience navigating across internally and with the customer in a trusted advisor/consultative approach • BA/BS degree or equivalent work experience • Strong contract negotiation skills with experience driving contracts to completion on-time • Experience with supporting adoption across organizations, serving as a change agent for the customer • Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level • Ability to react and adapt to potential rapid shifts in priorities • Strong level of urgency, organization and prioritization skills • Salesforce experience • Excellent written and verbal communication skills • Ability to convey value through interactions with customers

🏖️ Benefits

• Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities • Flexible working hours • Remote work options • Professional development opportunities