Key Account Manager

🔥 14 hours ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acquia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Secondary Market on 2018-08

Consulting • Healthcare • Marketing

Acquia is a company that provides the Acquia Digital Experience Platform (DXP), which is built on the industry-leading Drupal open-source CMS. The platform is designed to help organizations manage their digital presence more effectively, with a suite of tools that include content management, SEO optimization, customer data management, and more. Acquia offers solutions for various industries, such as healthcare, government, and retail, to enhance their digital customer journeys. The platform integrates with over 80 tools, facilitating collaborative content creation and optimized delivery. Acquia is recognized as a leader in digital experience platforms and is committed to accessibility and customer success.

📋 Description

• Proactively identify, negotiate, and close expansion opportunities, including upsells and cross-sells, within existing accounts to exceed growth targets • Build and maintain relationships with key stakeholders, business users, and procurement teams • Partner with Renewal Managers to support seamless renewals, mitigate churn risk, and facilitate timely contract execution • Act as the customer advocate within Acquia • Collaborate across Sales, Technical Support, and Finance to resolve issues and optimize the customer journey • Create and execute data-driven territory plans to maximize account retention and lifetime value • Maintain accurate Salesforce and CRM records, forecasting, and account documentation

🎯 Requirements

• Minimum of 5 years in an Account Management or Success role, specifically selling/managing complex cloud or SaaS solutions for large enterprises • Proven history of owning and exceeding a sales quota, with a specific focus on growing revenue within existing accounts • Exceptional communication skills and ability to lead cross-functional teams to deliver on customer needs • Ability to drive account strategy proactively with minimal oversight in a fast-paced, high-autonomy environment • Highly detail-oriented; able to prioritize tasks, manage multiple systems, and navigate complex procurement cycles • Proficiency in Salesforce.com and Google Workspace (Google Docs, Sheets, Slides, and Drive) is required • Openness to learning new technologies and collaborating with AI tools

🏖️ Benefits

• Great Place to Work-CertifiedTM company • Opportunity to work with best-of-breed open-source technology in a high-growth market • Innovation and potential use of AI tools to enhance processes and improve work