Partner Operations – AI Automation Manager

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Acquia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

☁️ SaaS

🏢 Enterprise

🛍️ eCommerce

💰 Secondary Market on 2018-08

SaaS • Enterprise • eCommerce

Acquia is a company that provides the Acquia Digital Experience Platform (DXP), which is built on the industry-leading Drupal open-source CMS. The platform is designed to help organizations manage their digital presence more effectively, with a suite of tools that include content management, SEO optimization, customer data management, and more. Acquia offers solutions for various industries, such as healthcare, government, and retail, to enhance their digital customer journeys. The platform integrates with over 80 tools, facilitating collaborative content creation and optimized delivery. Acquia is recognized as a leader in digital experience platforms and is committed to accessibility and customer success.

📋 Description

• Identify bottlenecks in partner-facing and internal processes; design, document, and implement improvements end-to-end • Own the mapping of partner operations processes, lead process improvement projects, and measure impact against efficiency and margin targets • Proactively identify opportunities to reduce COGS spend, improve cost traceability, and support contract negotiations with relevant data • Own the end-to-end partner journey, mapping touchpoints, removing system friction, and optimizing tools to drive partner satisfaction and engagement • Design, build, and deploy AI agents and automated workflows that reduce manual effort across partner operations processes • Own the implementation of AI/automation frameworks across OEM operations, Partner Journey, and the Partner Portal • Own the maintenance, configuration, and optimization of partner operations tools and systems, including Salesforce, Jira, the Partner Portal, Crossbeam, and related platforms • Lead project planning and execution for high-visibility initiatives including the Partner Portal rebuild, AI/automation rollouts, and partner program enhancements • Foster a collaborative, knowledge-sharing culture across the team

🎯 Requirements

• 5+ plus years working in Business systems management, Sales operations, Process Improvement, Partner Management • Hands-on experience building and deploying AI agents or automated workflows • Deep working knowledge of Salesforce: reports, dashboards, workflow rules, data objects, and cross-system reconciliation • Proficiency in Jira for project and issue tracking, including workflow configuration and cross-team coordination • Familiarity with Drupal or Drupal PaaS is a strong plus • Strong analytical and problem-solving skills • Excellent written and verbal communication skills • Strong working knowledge of Google Suite

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible working hours