Benefits Customer Service Analyst

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🕒 5 days ago

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Acrisure

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2005

💸 Finance

🤝 B2B

👥 B2C

💰 $550M Debt Financing - Acrisure on 2025-06

Finance • B2B • B2C

Acrisure is a global insurance broker and technology-enabled financial services firm that connects businesses and individuals with personalized insurance, employee benefits, cybersecurity, payroll, mortgage, and risk-management solutions. The company combines human expertise and advanced technology to deliver commercial and personal insurance products, large-enterprise programs, managed IT and cybersecurity services, and related business services across multiple countries.

📋 Description

• Provide clarification on coverage, limits, and timeframes; • Perform member record management processes: additions, removals, and updates to personal data; • Coordinate approvals for medical-hospital care, observing the insurer/operator requirements such as DUT (utilization directives), requests for medical reports or additional exams; • Act in patient transfer (removal) cases, interacting with the medical area at Itsseg / Operator / Client; • Recommend medical-hospital service providers based on the beneficiary’s plan network and the procedure to be performed; • Advise and direct the insurer on requests for reimbursement pre-authorization and reimbursement deadlines; • Work with the client on any missed invoice payments and resulting service suspension as communicated by the operator, Itsseg finance team, or other channels; • Monitor payment, settlement of the invoice, and restoration of services (when applicable); • Submit requests to extend payment due dates when the invoice was sent within the agreed timeframe; • Direct the internal operations team for requests such as duplicate invoices and replacement cards; • Request Itsseg cardholder (when applicable) to pick up/deliver documents; • Send the checklist of documents required by the insurer to process reimbursement of medical-hospital care or reimbursement of the insured amount for group life benefit; • Notify the client and/or follow up on outstanding documents identified or requested by operators in reimbursement, member record changes, and life insurance reimbursement processes; • Provide guidance on procedures for funeral and travel assistance; • Respond to inquiries received by email within a maximum of 24 business hours of receipt; • Record all service interactions in Itsseg’s operational module; • Immediately inform coordination of any incidents or relevant information observed during service interactions;

🎯 Requirements

• Proficiency with Microsoft Office (Word, intermediate Excel); • Essential: knowledge of benefits operational routines; • Currently enrolled in a bachelor’s degree program in a related field.

🏖️ Benefits

• Medical insurance; • Dental insurance; • Meal Allowance or Food Allowance (Meal or Food Voucher); • Transportation Voucher; • Life insurance; • Profit-sharing program; • Excellent work atmosphere—friendly, welcoming, and dynamic environment; • Day off on your birthday; • Pharmacy card; • Benefits Club (various partner discounts); • Partnership with Sesc; • Discount on our products (insurance); • Discount on movie tickets; • TotalPass (gym membership benefit); • Auster — emotional balance support program;