Cyber Expert Support Engineer

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Acronis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

Acronis is a cyber protection company that provides integrated backup, disaster recovery, and cybersecurity solutions delivered as cloud-native and on-premises software. It offers endpoint protection (EDR/XDR), anti-malware, email and Microsoft 365 protection, RMM and PSA tools, and MSP-focused multi-tenant management to enable service providers and businesses to detect, respond, and recover from cyberthreats. Acronis operates globally with compliant data centers, certifications, and a platform designed to consolidate backup, security, and IT management into a single solution.

📋 Description

• Investigate, troubleshoot, and remediate technical incidents for corporate customers and partners across software, networking, and hardware environments • Perform initial triage and validation of MDR incidents to determine severity and impact • Build and maintain strong relationships with customers and partners • Interact with Engineering and Business departments to resolve complex technical customer issues • Participate in developing documentation, knowledge base, and technical articles on Acronis products.

🎯 Requirements

• 2+ years of experience in an advanced technical support role • Fluent English (both written and verbal) • Experience in analyzing and mitigating various security threats, like ransomware and malware attacks, EDR/MDR/XDR incidents, data leaks. • Cybersecurity certifications (e.g. CompTIA Security+, CySA+) are a plus • Hands-on experience with Windows Server, Linux/UNIX, Networking, Virtualization, Business applications • Good communication skills and customer service focus. • Passion for troubleshooting and efficient solutions for unordinary issues. • Ability to prioritize and switch between time-sensitive issues.

🏖️ Benefits

• Professional development opportunities • Flexible work arrangements