Active Cloud Solutions
51 - 200 employees
Founded 2013
☁️ SaaS
🏢 Enterprise
SaaS • Enterprise • Consulting
Active Cloud Solutions is a pioneering consulting firm in Brazil specializing in the implementation of Oracle NetSuite, the world's leading ERP and CRM cloud solution. They help businesses streamline operations across various departments, including sales, finance, and supply chain, through integrated and scalable cloud solutions. Their expert team provides support from project initiation to ongoing maintenance, ensuring that clients can successfully grow and innovate with their business management systems.
Customer Success Analyst – NetSuite
Job not on LinkedIn
🔥 4 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Active Cloud Solutions
51 - 200 employees
Founded 2013
☁️ SaaS
🏢 Enterprise
SaaS • Enterprise • Consulting
Active Cloud Solutions is a pioneering consulting firm in Brazil specializing in the implementation of Oracle NetSuite, the world's leading ERP and CRM cloud solution. They help businesses streamline operations across various departments, including sales, finance, and supply chain, through integrated and scalable cloud solutions. Their expert team provides support from project initiation to ongoing maintenance, ensuring that clients can successfully grow and innovate with their business management systems.
📋 Description
• Lead onboarding of new clients, ensuring they successfully adopt our products/services. • Conduct regular client follow-ups to identify potential issues and propose solutions. • Participate in client feedback meetings to understand their needs and expectations. • Maintain performance reports and KPIs to monitor customer success. • Act proactively to prevent churn, always seeking contract renewals. • Upsell services and products within the customer base.
🎯 Requirements
• Minimum of 2 years' experience in Customer Success. • Excellent communication and negotiation skills. • Analytical, data-oriented mindset with strong problem-solving abilities. • Bachelor's degree in a related field. • Must reside in São Paulo for regular client visits.
🏖️ Benefits
• Bonus • Discount club • Career development plan • Day off • TotalPass • 15 days paid leave
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