Customer Success Manager

🔥 6 minutes ago

🇷🇸 Serbia – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acumatica

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🏭 Manufacturing

💼 Consulting

📦 Logistics

💰 $25M Series C on 2018-06

Manufacturing • Consulting • Logistics

Acumatica is a leading provider of cloud-based Enterprise Resource Planning (ERP) software, offering a comprehensive suite of business management applications. Their platform is designed to help midmarket companies streamline operations and improve efficiency through integrated solutions for financial management, construction, distribution, manufacturing, and retail management. Known for its exceptional usability and flexible licensing options, Acumatica provides tools that empower collaboration, automation, and real-time insights across multiple business departments. Their solutions are industry-focused, helping companies connect and manage every aspect of their business in the cloud, enabling growth and innovation through modern, cross-module workflows.

📋 Description

• Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals through effective territory management • Coach and teach partner Customer Success Managers (P-CSMs) to excel at customer success • Own and manage customer escalations and coordinate across departments through final resolution • Assist P-CSMs with policy and license questions • Contribute to Customer Success best practices

🎯 Requirements

• 5+ years of SaaS or ERP experience, preferably in Sales, Implementation, or Support roles • Located in the USA • Excellent oral and written communication skills • Ability to work efficiently and effectively in a telecommuted, mostly distributed environment • Ability to listen, ask questions, build consensus, de-escalate, and solve ambiguous problems • Experience with high-stakes account management, subscription renewals, churn/contraction mitigation, and expansion • Ability to coach and teach others how to excel as customer success managers • Passion for driving customer satisfaction and making sound business decisions • Ability and interest in learning new software, processes, and policies and sharing that knowledge • Quick learner, resourceful, self-directed, and able to work independently • Detail-oriented and organized • Ability to effectively interact with C-level executives of companies with 100+ employees • Ability to manage tense situations and bring them to effective resolution • Proficiency in handling diverse workloads and prioritizing effectively • Willingness to contribute to overall team success

🏖️ Benefits

• Annual bonus eligibility for certain roles • Stock eligibility for certain roles • Sales incentives for certain roles, based on revenue or utilization • Healthcare benefits for US-based employees, including medical, dental, and vision insurance for employees and dependents • Employer-paid short-term and long-term disability coverage • Employer-paid basic life coverage • 401(k) plan with company match • Flexible time off • Sick and safe leave • Professional and financial growth potential • Work/life balance • Remote work / distributed-company environment