Ada is the brand interaction platform that helps you purposefully automate conversations with each customer and employee, saving costs and growing revenue without betraying the brand you promised to be. With Ada’s technology, we believe each customer and employee can receive a VIP experience that’s personalized, proactive, and accessible — no matter who they are, what channel they prefer, or what language they speak.

Full-stack Engineer

• Ada's powerfully simple conversational AI platform helps the world's most innovative enterprises scale and transform their customer experiences through automation.
• As a Senior Software Engineer on our Builder Quality team, you help to build our AI-powered platform.
• We provide clients a drag-and-drop no-code interface to create hyper-personalized experiences for their users based on data from anywhere.
• Your goal will be to deliver new control flow features that our clients can use to drive amazing experiences for their customers.
• You will be building on top of Ada's own APIs, and designing and discovering what they make possible.
• Features you deliver will be used by the cutting edge of Ada's client base and will be used to inform Ada's core architecture and strategy long term.
• Outcomes: Evolving our existing architecture to help us create complex experiences without increasing the complexity of the interface
Finding new and exciting ways to improve our proactive experience for the millions of interactions we do each day
Mentoring or technical coaching to help teammates grow in their careers and technical knowledge
Combining technical and product expertise to drive large initiatives in Ada's builder experience organization
Organizing and conducting technical research during early, ambiguous stages of development to provide technical guidance and clarity across teams building Ada's application
Contributing long-term plans (6-9 month horizon) and rallying support towards big initiatives
Provide expertise from past experiences to help level up our current development practices

Senior Full Stack Engineer, Builder Experience

Marketing (General)

• Reporting to the Director of Demand Gen this person will support the entire Marketing team by leading the efforts to "Get to the Deep Why".
• Day-to-day could look like creating automated reports/dashboards, equipping the greater Marketing team with insights or supporting the Marketing Leadership Team in preparing for Monthly Business Reviews, Board Meetings etc.
• The Marketing Analyst will not just handle reporting, they should be naturally curious and craft the narrative behind the numbers, helping to inform the underpinning of the Marketing Strategy.
• Where is our demand coming from? What are our top performing channels? What messages are resonating best with our ICP?
• You are a great fit if you thrive on analytics, insights and KPIs, are proactive and independent and a whiz with MarTech and data.

Marketing Analyst

• Ada's powerfully simple conversational AI platform helps the world's most innovative enterprises scale and transform their customer experiences through automation.
• As a Senior Software Engineer on our Builder Quality team, you help to build our AI-powered platform. 
• Your goal will be to deliver new control flow features that our clients can use to drive amazing experiences for their customers. 
• You will be building on top of Ada's own APIs, and designing and discovering what they make possible. 
• Features you deliver will be used by the cutting edge of Ada's client base and will be used to inform Ada's core architecture and strategy long term.

• Support the entire Marketing team by leading the efforts to 'Get to the Deep Why'.
• Own the Marketing reporting for weekly Pipeline Council meetings, Monthly Business Review, Board Meeting prep etc.
• Inform the Demand Generation approach by evaluating holistic channel, campaign and event performance.
• Be viewed as the go-to expert for marketing performance and optimization opportunities.
• Provide value to the wider Marketing team by owning insights and proactively finding ways to socialize them.

Customer Success & Support

• Customer Success Manager role in Ada
• Consultative approach
• 5+ years of experience in a technical Customer Success role
• Strategic mindset
• Exceptional written and verbal communication skills
• Maintaining and managing multiple competing priorities
• Ability to develop relationships quickly and deeply
• Autonomous work ability
• Knowledge of APIs, meta data and data structures, integrations and implementations
• Lead account planning for an assigned portfolio of Customers
• Deliver Executive Business Reviews to key Customer stakeholders
• Drive adoption of the platform and introduce new and existing features
• Successfully lead the renewal motion of contracts in partnership with a Renewals Manager
• Understand and anticipate customer needs and work with Product to prioritize customer Feedback with a data-driven, revenue-impact lens
• Achieve NPS goals and create customer advocates to generate strong references, referrals, and case studies.

Customer Success Manager

• Customer Success Manager role 
• Oversee Mid-Size and Large Customers 
• Work proactively to drive success of automation journey across organization 
• Partner with teams including Sales, Professional Services, Customer Care, and Product/Engineering 
• Lead account planning and identify new growth opportunities 
• Deliver Executive Business Reviews to key stakeholders 
• Drive adoption of platform and introduce new features 
• Successfully lead the renewal motion of contracts 
• Anticipate customer needs and prioritize feedback 
• Achieve NPS goals 
• Create customer advocates for strong references and case studies

Content Marketing

• Senior Manager, Content
• Lead and scale content marketing strategy
• Define content campaign structure and manage editorial calendars
• Act as gatekeeper for all content
• Manage a team of two
• Set up processes and define ways of working
• Deliver business results through conversion optimization, SEO best practices, growth marketing, and principles of experimentation across the marketing funnel
• Produce high-quality digital collaterals
• Continuously measure and improve content performance
• Interact with content specialists, graphic designers, and internal team members to create and review content
• Manage relationships with freelance writers and videographers to scale content efforts
• Establish and develop relationships with external partners, customers, and thought leaders
• Ensure content's alignment with the brand's tone of voice and style guide
• Write clean, concise, well-polished copy
• Utilize all applicable content formats to share a unique content experience to prospects and customers.

Senior Manager of Content

• Lead and scale Ada's content marketing strategy as Senior Manager, Content.
• Define Content campaign structure, develop and manage editorial calendars based on campaign and product plans, and act as a gatekeeper for all content.
• Manage a team of two and work cross-functionally.
• Create reports leveraging Google Analytics, HubSpot, and other social media analytics tools to measure and continuously improve content performance.
• Measure the impact of content initiatives including influence on audience growth, customer acquisition, and conversions.
• Interact with content specialists, graphic designers, and internal team members to create and review all content and ensure consistent messaging.
• Manage relationships with freelance writers and videographers to scale content efforts when necessary.
• Produce high-quality digital collaterals to highlight Ada messaging.
• Utilize all applicable content formats to share a unique content experience to prospects and customers.
• Serve as an exemplary writer, consistent with our brand's tone and mission.
• Ensure content's alignment with the brand's tone of voice and style guide and produce and/or provide guidelines to external publishers for native content creation.
• Act as the gatekeeper for all content assets that come out of Ada.

Social Media & Community

• The role of Communications ManagerThe Communications Manager will be responsible for developing and executing effective communication strategies with a strong emphasis on social media and working with influencers, to support the company's objectives and messaging within the customer experience industry.
• The Communications Manager will be responsible for creating engaging social media content for various platforms, such as Twitter, LinkedIn, etc.
• The Communications Manager will monitor and analyze social media metrics to measure the impact of campaigns and identify opportunities for improvement.
• The Communications Manager will work with influencer partners to develop mutually beneficial campaigns and collaborations.
• The Communications Manager will support our public relations firm in managing media relations efforts, including working with internal stakeholders to respond to inquiries and coordinating interviews.
• The Communications Manager will draft, distribute and maximize the reach of press releases, announcements, and other promotional content.
• The Communications Manager will ensure brand standards across all marketing channels.
• The Communications Manager will have the opportunity to work remotely, and the company provides a budget for remote work.
• The Communications Manager will have in-person work opportunities as well as remote work opportunities.
• The Communications Manager will have access to a remote work environment.
• The Communications Manager will have access to a well-funded remote work budget.
• The Communications Manager will have access to a development opportunity.

Social Media Manager

• The Sr Demand Generation Manager will own the Paid Ads strategy for Ada.
• From working collaboratively with the Campaigns, Web and Product Marketing teams to ensuring your vision is executed with our DG agency, you'll own the vision, the strategy and the execution.
• You'll be a great fit if you thrive on analytics and KPIs, have urgency while knowing how to prioritize the most impactful work and are able to work closely with the rest of the marketing team to help our overall marketing strategy come to life.
• Outcomes hit pipeline goals leveraging the paid media program budget.
• In close collaboration with our agency, monitor and optimize keywords, audiences, placements, geos, and messaging to improve results.
• Optimize towards improving ROAS and lower CPMQ (cost per MQL)
• Leverage industry best practices and create a testing roadmap to grow our knowledge of what works and what doesn't - channels by funnel stage, targeting/spend/personalization by channel etc.
• Create two streams of work for Paid Ads - Always-On strategy and support for Campaigns/Events that both integrate into our Major Milestones Marketing Calendar for the year.
• Be a thought leader on the team.
• Benefits include competitive compensation, great health benefits, and ownership in our company.
• Apply for this job opening.

Senior Demand Generation Manager

• The Sr Demand Generation Manager will own the Paid Ads strategy for Ada
• From working collaboratively with the Campaigns, Web and Product Marketing teams to ensuring your vision is executed with our DG agency, you'll own the vision, the strategy and the execution.
• You'll be a great fit if you thrive on analytics and KPIs, have urgency while knowing how to prioritize the most impactful work and are able to work closely with the rest of the marketing team to help our overall marketing strategy come to life.
• Outcomes hit pipeline goals leveraging the paid media program budget
• In close collaboration with our agency, monitor and optimize keywords, audiences, placements, geos, and messaging to improve results.
• Optimize towards improving ROAS and lower CPMQ (cost per MQL)
• Leverage industry best practices and create a testing roadmap to grow our knowledge of what works and what doesn't - channels by funnel stage, targeting/spend/personalization by channel etc.
• Create two streams of work for Paid Ads - Always-On strategy and support for Campaigns/Events that both integrate into our Major Milestones Marketing Calendar for the year
• Be a thought leader on the team
• Benefits include competitive compensation, great health benefits, and ownership in our company.
• Apply for this job opening and be sure to include your resume, cover letter, and contact information in your application.

Accounting, Payroll & Financial Planning

• The role of Finance ManagerThe Finance Manager will be responsible for ensuring that Ada's Leadership Team and Investors have clear visibility into the financial health of the business by owning our financial modeling and management reporting processes.
• They will also be responsible for building and scaling our budgeting and forecasting cycles by partnering with the rest of the FP&A team to analyze past performance and provide financial projections and reporting packages to help drive long-term strategic decisions at the executive level.

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