Technical Account Manager

🕒 April 24

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

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Adelaide

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

📱 Media

☁️ SaaS

Media • Advertising • SaaS

Adelaide is a company that specializes in measuring omnichannel media quality through attention metrics. Their platform provides insights into media effectiveness across various channels, helping advertisers to optimize their media spend and improve campaign outcomes. Adelaide's attention metrics, such as the AU score, are designed to predict the likelihood of a media placement capturing attention and driving results, making it a valuable tool for media owners and marketers.

📋 Description

• Managing Ad Operations and Trafficking for Adelaide advertiser and publisher campaigns, ranging from campaign set up and generating tags to ensuring measurement fidelity • Troubleshooting and QA for live trackers while defining processes to automate this workflow in conjunction with both Product & Engineering teams • Support on integrations with new publishers and partners, which may involve specific nuance and debugging of Javascript & HTML • Analyzing granular measurement based data to help improve upon our tracker development and implementation • Excel and Looker to explore, clean, and filter data in preparation for analysis • Provide client support by answering questions, resolving issues, and providing guidance on how to use our platform and metric • Stay updated on the latest developments and best practices in the digital media industry

🎯 Requirements

• 1–3 years of experience in Ad Operations, Media Analytics, or a related field • Troubleshooting – Familiarity with troubleshooting JavaScript, particularly in the context of ad tags or tracking pixels • Excel Expertise – command of Excel, including pivot tables, lookup functions, and formula-based analysis to support data exploration and reporting tasks • Data Quality & Testing - Strong attention to detail in building data validation, profiling routines, and root cause analysis workflows • Communication & Collaboration - Excellent interpersonal skills with experience working cross-functionally; ability to translate technical concepts for non-technical audiences and deliver training/support • Educational Background & Experience - Bachelor’s degree in a quantitative, technical, or analytical field (e.g. Computer Science, Math, Physics, Engineering) or a rigorous coding bootcamp with a portfolio demonstrating the above skills.

🏖️ Benefits

• Medical, dental, and vision insurance • Paid time off • Parental leave • Employee development & wellness stipend • Holiday break • Volunteer time off • Competitive salary • Performance-based quarterly bonus • Stock options • 401(k) retirement plan