Customer Success Account Manager

🔥 22 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Adobe

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

💼 Consulting

📣 Marketing

Consulting • Marketing • Software

Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.

📋 Description

• Develop understanding of Adobe's Digital Media line of products and lead with value-led conversations with customers for these solutions • Create a value-based relationship with new and existing North American Adobe SMB customers • Drive up-sell and cross-sell by prioritizing accounts with highest propensity to buy and contacting them via phones and emails • Execute Marketing Qualified Leads (MQLs) with a defined SLA to maximize revenue • Research customer contracts and purchasing history in Adobe customer management systems and external sources such as LinkedIn and ZoomInfo to identify expansion opportunities • Manage the opportunity pipeline week to week and provide accurate, timely updates to management on progress and outlook • Collaborate with Solution Specialists to maximize Adobe solution streams such as Adobe Sign, Substance, Stock, and Frame.io • Engage supporting functional teams as required to resolve customer issues related to Creative Cloud subscriptions

🎯 Requirements

• SMB Segment exposure and proven ability to manage a large customer set • 3+ Years’ experience in a similar role, with experience in selling SAAS solutions preferred • Excellent communication Skills, both oral and written • Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch • Demonstrated ability to be a quick learner • Task oriented with focus and drive to complete tasks at hand • Strong organization, follow-through and documentation skills suitable for customer communication • International Sales Experience with exposure to NA markets preferably • Working hours will coincide with the US Time Zones • Bachelor’s Degree or Equivalent

🏖️ Benefits

• Comprehensive benefits programs • Accessibility accommodations during the recruiting process