Senior Technical Support Consultant, ICX

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Adobe

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

💼 Consulting

📣 Marketing

Consulting • Marketing • Software

Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.

📋 Description

• Handle real-time chats, calls, and emails from Adobe business users • Provide consultative support across onboarding, installation, troubleshooting, and post-sales care • Upsell and cross-sell Adobe Express, Acrobat Assistant, Acrobat Express, Acrobat Studio, and I2T • Collaborate with product, engineering, and subject matter experts to resolve complex issues • Follow up on unresolved issues and maintain accurate ticket documentation • Improve Customer Happiness and Average Handling Time performance • Troubleshoot billing, account management, installation, and product functionality queries • Log, prioritize, and triage issues from phone, chat, email, and web channels • Manage customer sentiment and expectations under pressure • Maintain professional communication and timely responses

🎯 Requirements

• Bachelor’s Degree in a technical field (or equivalent experience) • 5+ years in a technical support or service desk environment, preferably supporting B2B or enterprise clients • Experience in software support in Windows and/or Mac environments • Familiarity with Adobe products (preferred) • Knowledge of MSI/MSP installers, SMS, GPO, and Apple Remote Desktop (desirable) • Basic knowledge of Active Directory, SSO, and cloud technologies • Excellent written and verbal English skills with a neutral accent • Strong analytical and problem-solving approach • Ability to multitask and work in a fast-paced, rotational shift environment • Customer-focused with a consultative approach • High cultural awareness and adaptability • Background in consultative sales or relationship management • Operational knowledge of enterprise tools and cloud-based platforms

🏖️ Benefits

• Inclusive and diverse work culture • Career growth and learning opportunities • Competitive compensation and benefits • Opportunities to contribute to high-impact digital experiences