Senior Technical Support Engineer

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Adobe

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

Software • Digital Marketing • Creative Services

Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.

📋 Description

• Provide professional support via chat, phone, and online for products like Acrobat DC, Adobe Sign, Adobe Express, and Firefly • Proactively identify upsell opportunities by understanding customer needs and aligning solutions that improve efficiency and overall experience • Deliver expert-level support on Adobe Express, guiding customers through creative workflows and collaboration features • Adhere to established processes and policies in all customer interactions • Achieve First Call Resolution by resolving technical issues during the initial contact • Accurately detail all customer interactions in a case tracking database • Meet performance targets, including case resolution time, first contact resolution rate, and upsell conversion metrics • Engage in ongoing learning and skill improvement to stay informed about product updates and features

🎯 Requirements

• 2 years of proven professional experience in a technical support role • Hands-on experience with Adobe Express, including template customization and collaborative workflows • Strong people skills combined with clear communication at every organizational level • Ability to remain calm, flexible, and work independently • Familiarity with Windows operating systems; Mac OS knowledge is a plus • Excellent English written and oral communication skills • Advanced knowledge of various file formats and intermediate understanding of Adobe product deployment

🏖️ Benefits

• Comprehensive benefits programs • Health insurance • 401(k) matching • Flexible working hours • Paid time off