Technical Support Engineer

🔥 4 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Adobe

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

💼 Consulting

📣 Marketing

Consulting • Marketing • Software

Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.

📋 Description

• Understand customer workflows and position Adobe Acrobat solutions to maximize value and adoption • Identify upselling opportunities, plan optimizations, upgrades, and product recommendations • Communicate product benefits to influence buying decisions and customer retention • Guide customers through Acrobat workflows, best practices, and feature enhancements • Resolve technical and non-technical customer issues across voice and chat • Troubleshoot Windows and Mac systems supporting Acrobat products • Report product issues, gaps, and customer pain points to product teams • Document customer interactions accurately • Follow through on cases and ensure timely resolution • Interpret customer sentiment and turn challenging interactions into positive outcomes • Educate customers on workflows, integrations, and value-driven use cases • Build trust and rapport with global customers • Analyze customer insights, usage metrics, and case patterns • Report recurring call drivers, emerging trends, and critical issues • Provide feedback supporting product enhancements, feature development, and business strategy

🎯 Requirements

• Experienced and must be a Graduate (full time) • Conversational English • Excellent spoken and written communication skills • Strong customer-handling abilities, patience, empathy, and relationship-building skills • Solid understanding of Windows/Mac environments and basic troubleshooting • Familiarity with Adobe Acrobat and web products including Studio, Acrobat Pro, Dreamweaver, XD, Express, Firefly, and Animate • Ability to identify customer use cases and recommend features, workflows, or upgrades • Experience working cross-functionally with support, sales, and product teams • Capability to interpret customer insights to influence adoption and business outcomes • Strong time management skills and ability to meet performance KPIs • Awareness of global communication styles, accents, and cultural nuances

🏖️ Benefits

• Comprehensive benefits programs • Equal Employment Opportunity employer • Accessibility accommodations during the application process