Director of Service Talent and Resource Strategy

🔥 2 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $175k - $220k / year

⏰ Full Time

🔴 Lead

🧐 Strategy

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Aduro Advisors

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Aduro Advisors on 2024-05

Finance • SaaS • B2B

Aduro Advisors is a fund administration and technology firm that provides premier fund accounting, fund operations, and investor reporting services for venture and private investment firms. The company combines a team of seasoned fund administration professionals with proprietary software, FundPanel (FundPanel. io), which includes an Investor Portal and analytics to streamline fund operations, investor relations, and portfolio monitoring. Aduro reports $141+ billion assets under administration, supports 650+ firms and 5,500+ investment entities, and emphasizes bespoke operational solutions and institutional-grade reporting for limited partners and fund managers.

📋 Description

• Capacity Modeling: Work with the COO to develop and maintain data-driven models to forecast staffing needs based on revenue projections and the current new client pipeline. • Workload Balancing: Actively monitor team bandwidth to ensure that client assignments are distributed equitably and logically across our service team. • Client Staffing Support: Work directly with the Managing Director, Fund Administration to staff new clients onto existing teams and reassign existing clients as needed. • Staffing Optimization: Develop tracking mechanisms to match specific team members to client accounts based on technical expertise, personality fit, and professional development goals. • Defining Excellence: Partner with the People Team to set the technical benchmarks for "Success" at every level of the client-facing organization. • Career Pathway Architecture: Design the technical "milestones" for promotion in collaboration with the People Team. Maintain Talent Assessments in coordination with the People Team to understand our internal growth pipeline. • Cost-to-Serve Management: Monitor utilization rates to ensure our teams are operating in line with margin targets. • Organizational Design: Continuously evaluate our "Pod" or team structures to ensure they allow for the seamless integration of all workflows. • Process Improvement: Identify bottlenecks in how teams collaborate and implement structural changes to increase team efficiency and effectiveness. • Managing Client Service Directors: Serve as the direct supervisor and coach for the client-facing Directors. • Leadership Calibration: Establish a unified "Leadership Operating System" to ensure a consistent standard of mentorship, accountability, and team culture across the entire department. • Building a Multiplier Culture: Coach Directors on their delegation, performance management, and ability to foster high-output environments. Your success is measured by the increased autonomy and effectiveness of the leaders you manage. • Succession Planning: Identify high-potential talent within the teams and architect "stretch" opportunities to prepare them for future leadership. Ensure the organization has a robust, ready-to-deploy pipeline of talent to mitigate key-person risk during expansion. • Strategic Communication: Translate the CCO’s commercial objectives into actionable team mandates. Act as the primary feedback loop between the frontline leadership and the C-Suite, ensuring the "voice of the team" informs the firm’s strategic direction.

🎯 Requirements

• 8+ years of experience in workforce planning & talent strategy • Prior experience in financial services or fund administration preferred • Demonstrated experience managing and developing director-level leaders

🏖️ Benefits

• Competitive salary • Health/Dental/Vision Insurance • Life Insurance • Short-Term Disability • Long-Term Disability • Paid Time Off (PTO) & company holidays • 401k with Employer Match • Company-wide social events and programs • Dog-friendly office in downtown Denver