Contact Center Representative, Medical Record Retrieval

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Advantmed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

⚕️ Healthcare Insurance

☁️ SaaS

💰 Venture Round on 2016-12

Healthcare Insurance • SaaS

Advantmed is a company that specializes in providing integrated solutions to healthcare organizations, aiming to enhance the performance of health plans and providers. The company focuses on key areas such as risk adjustment, quality improvement, and health assessments, using its Elevate^ platform to deliver real-time data visibility and insights. With a commitment to market-leading accuracy, flexibility, and transparency, Advantmed partners with healthcare clients to improve outcomes, financial performance, and data accuracy. Their comprehensive services cater to both health plans and providers, enhancing member engagement, identifying care gaps, and ensuring accurate reimbursement and care delivery.

📋 Description

• Remote Contact Center Representative: Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence. • Verification and Follow-Up: Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records. Also responsible for scheduling appointments with providers for record collection. Responsible for scheduling appointments with providers for record retrieval. • Issue Resolution: Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication. • Flexibility and Adaptability: Ability to adapt to and follow additional instructions based on evolving project and business needs as required. • Professionalism: Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach. • Productivity Tools: Swiftly utilize MS Office tools to streamline tasks and enhance productivity. • Call Volume Management: Handle a high volume of outgoing calls effectively.

🎯 Requirements

• Experience: Ideally, possess 1+ years of call center experience, showcasing adaptability and problem-solving skills. • The ideal candidate must be bilingual, with fluency in both Spanish and English • Communication Skills: Excellent communication skills to engage effectively with healthcare providers. • Relationship Building: Ability to build and maintain positive relationships with healthcare professionals. • Training Availability: Availability to be on video during the training period. • Attendance and Punctuality: Consistent attendance and punctuality are crucial for performing the role efficiently. • Power Backup: Ensure a reliable power backup to avoid disruptions during work hours. • High-Speed Internet: Maintain high-speed internet connectivity to perform tasks seamlessly.