Client Account Manager

🕒 October 21

🇦🇺 Australia – Remote

💵 $65k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 1%

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Advanced Solutions International, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1991

🤝 B2B

🤝 Non-profit

💰 Venture Round on 2022-01

B2B • Non-profit • Software

Advanced Solutions International, Inc. is a company dedicated to providing innovative solutions tailored for non-profit organizations. Their flagship product, iMIS, is recognized as a top association management software, facilitating effective member engagement and organizational performance. ASI also offers various platforms like Clowder and TopClass, aimed at enhancing mobile engagement and learning management for associations.

📋 Description

• Maintain strong working relationships with assigned clients to prevent churn and identify potential new sales opportunities • Conduct business reviews and regular check-ins to align client KPIs, reporting, client data, and feedback • Monitor product adoption and usage, analyze client health, and communicate new product releases and educational events • Represent ASI products and services, including iMIS, TopClass, OpenWater, and Clowder • Build relationships with client executives and staff, understand business goals, and identify opportunities for sales and referrals • Maintain regular contact with assigned clients, primarily by phone; conduct at least one annual in-person meeting with larger clients • Prepare and conduct executive business reviews and check-ins • Manage challenging clients, identify problems, and coordinate internal resources and referrals • Prepare and execute client renewal strategies and manage renewal processes • Coordinate renewals to achieve monthly, quarterly, and annual sales quotas • Deliver targets and objectives for client revenues and gross margins • Identify, qualify, and manage a pipeline of expansion deals • Develop professional relationships with staff across ASI divisions globally • Support other ASI Client Account Managers as required • Perform other assigned job-related duties

🎯 Requirements

• Bachelor’s degree in relevant field or equivalent experience • 3+ years of account management or sales experience within a similar industry, with proven success at or above defined targets (preferred) • Thorough knowledge of appropriate ASI software products and services, including understanding the business benefit of each • Excellent interpersonal, verbal and written communication, and presentation skills • Demonstrated proficiency with sales management software and CRM • Strong problem-solving skills with ability to balance persuasion with professionalism • Capable of leading and delivering excellent client sales • Pro-active, organized, and driven to deliver personal and team business results • Able to work independently and as part of a team

🏖️ Benefits

• Wellness Benefits • Opportunities for Professional Growth and Development • Flexible Remote Work • Volunteer Time Off • Study Leave • Employee Assistance Program • Bonuses for eligible positions

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