Support Specialist

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Aescape

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🧘 Wellness

👥 B2C

💰 $30M Series A on 2022-11

Healthcare • Wellness • B2C

Aescape is focused on developing intelligent massage therapy solutions designed to enhance well-being and promote healthier living. Their aim is to help individuals feel better and live longer through innovative therapeutic technologies.

📋 Description

• Serve as a trusted point of contact for customer questions through ticketing systems, phone calls, and chat • Become an expert on the Aescape recovery experience and customer-facing applications and platforms • Use the knowledge base and help expand documentation as Aescape grows • Share customer interaction data and insights across Product, Engineering, Partnerships, Marketing, and Reliability + Quality teams • Use internal tooling to diagnose and remotely resolve unit issues in the field through guided workflows • Collaborate cross-functionally with engineering, partner management, and field service • Support relationships with current partners and help motivate new partners to join Aescape

🎯 Requirements

• 1+ years of customer support experience across ticketing systems, phone, and chat • Experience collaborating across teams and sharing data and insights from customer behavior • Ability and enthusiasm to become a product expert on the Aescape massage experience and customer-facing applications and platforms • Proficiency in referencing and utilizing a robust knowledge base, with a proactive approach to expanding documentation • Comfort learning and using command-line or script-based tools; prior experience is a plus but not required • Ability to work late night / overnight shifts, including weekends • Authorized to work in Mexico without restriction

🏖️ Benefits

• 100% employer-paid healthcare coverage for employees with generous coverage for eligible dependents • Flexible time off • Quarterly Wellness Days • Generous parental leave • Home office budget • Annual stipend for professional development • Complimentary Aescape recovery sessions for yourself, friends & family • Discretionary annual bonus