Senior Manager, Account Management

🕒 5 days ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $130k - $180k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Aflac

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

⚕️ Healthcare Insurance

Finance • Healthcare Insurance • Insurance

Aflac is a Fortune 500 company that provides supplemental insurance plans to help cover medical expenses and income loss due to unexpected health issues. Known for its iconic advertisements featuring the Aflac Duck, the company emphasizes employee welfare and offers various career opportunities, including in finance, customer experience, sales, and technology. Aflac operates with a strong commitment to social responsibility and fostering a supportive organizational culture, ensuring that employees feel valued and empowered to contribute to the business' success.

📋 Description

• Manages a team of national account managers and account support staff focused on account relationships, stewardship, support; responsible for developing business plans for account retention, issue resolution, escalation management, and account support. • Oversees the dedicated support team for accounts with enrollment services and solutions. • Leverages business relations with internal partners to quickly resolve account concerns or questions. • Coordinate with other departments to optimize overall account satisfaction; identify and track issues, conduct root cause analysis of persistent issues or sub optimal processes; develop solutions with partners to better support accounts. • Oversees the development of quality controls; assists with reporting to ensure data integrity; assists with developing trigger reporting. • Serves as an account management subject matter expert to internal/external stakeholders by leveraging an advanced understanding and expertise of products, services & technology. • Collaborates with internal stakeholders on RFPs and go to market strategy. • Manages and collaborates with each operational area to ensure overall organization growth and success. • Develops and manages budget forecasting, manage hiring activities, team goal setting, semi-annual team assessment and calibration activities, and renewal/retention planning. • Develops the department’s key activities to ensure adherence to training expectations; develops training strategies to help the department stay abreast of best practices. • Coordinates strategic project initiatives and process reviews; ensures successful delivery of project expectations, including, but not limited to timeliness of completion, adherence to budgetary constraints, establishment of clear objectives, and facilitation of group discussion and decision making. • Stays abreast of current trends and best practices in customer service, development, functional operations, and technology; directs, maintains control, and appraises performance of all operational functions for the department; maintains appropriate communications within area of responsibility, advising division senior management accordingly. • Performs other duties as required.

🎯 Requirements

• Bachelor's Degree in Business Administration or a related field • 8 years of job-related experience • Five or more years in a leadership role • Three or more years insurance industry experience • Or an equivalent combination of education and experience • Knowledgeable in processes related to acquisition, implementation, service and administration of accounts • Knowledge of budgeting and expense control to plan, implement, and maximize the expenditure of funds while maintaining and improving quality standards • Strong project management, leadership, problem solving and practice development skills • Strong personal computer skills with experience in Windows-based software • Excellent verbal/written and presentation skills • A working knowledge of instructional design, • Experience with training needs analysis • Training delivery and course management skills.

🏖️ Benefits

• Medical, dental, and vision coverage • Prescription drug coverage • Health care flexible spending • Dependent care flexible spending • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee) • 401(k) plans • Annual bonuses • Opportunity to purchase company stock • 11 paid holidays • Up to 20 days PTO to be used for any reason • State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) • Other leaves of absence when needed to support physical, financial, and emotional well-being.