Sales Quality & Process Coordinator

Job not on LinkedIn

🔥 36 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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African Safari Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

🍽️ Food & Beverage

📣 Marketing

Hospitality • Food & Beverage • Marketing

African Safari Group is a premier inbound travel agent based in Cape Town, South Africa, specializing in Southern and East Africa's top safari experiences and luxury accommodations. They offer a 'done-for-you' safari experience, helping clients explore the essence of the continent with customized tours and safaris. The company prides itself on in-depth knowledge of African culture, attractions, and the terrain of each destination, striving to maximize clients' enjoyment. African Safari Group is committed to ethical tourism, contributing to job creation and development in Africa. They provide holiday protection through supplier default insurance, ensuring stress-free travel for their clients.

📋 Description

• Review consultants’ quotes for accuracy, destination expertise, and alignment with company quality standards • Audit confirmed bookings to ensure procedures are followed and documentation is complete • Ensure consultants follow the defined sales process and correctly use tools, templates, and systems • Listen to sales calls to assess quality, tone, engagement, and brand compliance • Perform call tracking and auditing, provide feedback, and identify improvement trends • Guide consultants on invoices, templates, and required booking information • Ensure proper procedures are followed when confirming bookings with suppliers • Act as a point of contact for escalation procedures • Collaborate with finance and operations teams to streamline the sales-to-post-sale handover • Bridge sales performance and operational excellence across the client journey

🎯 Requirements

• Proven experience in quality assurance, operations coordination, or sales support in the travel or hospitality industry • Strong attention to detail and familiarity with quoting and booking systems • Excellent communication and interpersonal skills for providing constructive feedback • Process-driven mindset with the ability to enforce compliance and uphold standards • Experience working with CRMs, booking platforms, and sales call recording tools • Knowledge of safari travel and African destinations is highly advantageous • Strong conflict management skills • Coaching mindset and ability to guide consultants without micromanaging • Ability to work collaboratively across departments • Assertiveness and tact when enforcing compliance

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