Onboarding Specialist

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Aidey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

Aidey is an AI-first BPO that provides human-in-the-loop services to companies, staffing the last-mile human intelligence that supports AI models and customer-facing processes. It operates 24/7/365 and combines AI-driven pipelines (for recruitment, QA, forecasting, marketing, and ops) with senior human review to handle customer experience, technical support (tier 1–3), customer success, back-office operations (data labeling, moderation, RLHF review, finance ops) and sales. Aidey integrates with common CRMs and helpdesk tools, promises a rapid 10-day onboarding to a live bench, and serves verticals including SaaS & AI, e-commerce, hospitality & travel, fintech, retail and gaming. The company promotes remote operations (Philippines base), claims improved CSAT and response times for clients, and has press coverage in tech/business outlets.

📋 Description

• Serve as a primary point of contact for new customers during the onboarding process • Guide customers through onboarding milestones and ensure a smooth transition • Schedule and coordinate onboarding meetings, training sessions, and follow-up calls • Maintain regular communication with customers to provide updates and answer questions • Collect and organize customer information required for successful onboarding • Coordinate with internal teams to ensure onboarding tasks are completed accurately and on time • Track onboarding progress and proactively follow up on outstanding items • Document customer interactions, onboarding activities, and key account details within company systems • Identify potential onboarding challenges and escalate issues when necessary • Help create a positive customer experience by ensuring customers feel supported throughout the onboarding journey • Assist with process improvements and documentation related to onboarding workflows • Support customer retention efforts by helping customers achieve a successful launch experience

🎯 Requirements

• Excellent English communication skills: verbal, written, and reading – **MUST** • Previous experience onboarding B2B clients – **MUST** • Previous experience in Customer Success, Customer Onboarding, Account Management, or a similar client-facing role – **MUST** • Strong interpersonal skills, with the ability to build rapport with clients • Experience managing client relationships and guiding customers through implementation or onboarding processes • Detail-oriented with a focus on providing exceptional customer service • Strong organizational and project coordination skills • Ability to work independently as well as collaboratively within a team environment

🏖️ Benefits

• Fully remote, long-term opportunity • Work directly with US-based teams • Stable full-time schedule • Clear processes and structured work • Opportunity to grow into higher-level roles