Quality Assurance Manager

Job not on LinkedIn

🔥 37 minutes ago

🇮🇳 India – Remote

💵 ₹3.9M - ₹5.5M / year

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 QA Engineer (Quality Assurance)

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Build and own Airbnb Fraud & Safety Delivery's quality program • Set the strategy and operating rhythm for quality delivery through internal and partner sites • Represent quality in FSD leadership forums • Design a two-layer quality model measuring workflow adherence and enforcement-decision accuracy • Establish expert review panels, blind double-review, and benchmark-case libraries • Build severity-weighted error taxonomies and risk-weighted sampling methodologies • Author quality guidelines, performance thresholds, and escalation paths • Run calibration across internal teams and partner sites • Deliver consistent quality reviews across FSD • Own User Acceptance Testing for new launches • Diagnose root causes behind reversed decisions and produce actionable reporting • Extend quality measurement to model and AI-agent decisions • Partner with Product, Engineering, and Data Science to feed labeled quality data into models and automated decisioning • Drive fixes across workflow, policy, tooling, and training without adding handling time or review layers

🎯 Requirements

• 8+ years of experience in quality assurance, operations, risk, audit, or program management within a high-volume, high-stakes decisioning environment • Proven experience driving quality delivery through partner or vendor teams not directly managed • Experience building a quality program from scratch, including sampling methodology, scorecards, error taxonomies, calibration processes, and governance • Experience measuring quality in subjective, judgment-based work • Understanding of sampling design, statistical significance, and inter-rater reliability • Strong data literacy, including pulling and interrogating data and working with analytics partners • Exceptional writing skills • Strong cross-functional influence skills • Experience evaluating model or AI-assisted decision quality is a strong plus • Experience in Trust, Fraud, or Safety is a plus, but not required

🏖️ Benefits

• Bonus or incentives eligibility • One or more equity programs • Benefits • Employee Travel Credits • Reasonable accommodations throughout the recruitment process for applicants with disabilities