Assistant Manager – QA & Proofing Unit, Operations

🕒 September 29

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 47 days.
• Jobs at this company usually fill in 33 days.
• No salary listed.

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Execute day-to-day quality assurance activities and validate reconciliation proofing submissions • Track escalations and identify gaps in data or process adherence • Review monthly reconciliation proofing, aging validation, and QA sampling across UAE and IBG operations • Track reconciliation closure timelines and maintain performance dashboards • Identify QA KPI breaches and monitor early warning triggers for high-risk or aging items • Conduct monthly quality assurance sampling of reconciled items • Track accuracy, timeliness, and completeness of proofing controls • Raise exceptions to the CRU head and relevant business-unit operations for resolution • Conduct periodic health-checks aligned with audit and GRC guidelines • Support standardization of QA templates, monthly packs, and internal MIS submissions • Validate monthly proofing data, identify gaps, and ensure action closure • Support QA testing protocols for reconciliation, governance, aging, and exception handling • Maintain documentation and audit trails for validations, issues, and escalations • Support training and awareness programs for reconciliation hygiene and first-line QA • Track control SLA compliance and highlight non-adherence trends • Contribute to thematic reviews and sample-based testing cycles • Escalate unapproved or recurring exceptions and support remediation recommendations • Analyze QA failure patterns to support process improvements and SOP updates • Recommend escalation items based on QA checks and materiality thresholds • Support the AVP in defining testing protocols, sampling sizes, and QA cycles

🎯 Requirements

• 7+ years of experience in banking operations, internal controls, or QA/audit functions • Good understanding of reconciliation principles, control break classifications, and regulatory expectations • Strong analytical skills, with ability to review large datasets and detect anomalies • Proficient in Excel, QA tracking tools, and reconciliation platforms (e.g., TLM) • Clear and structured communication skills; documentation rigor is essential • Exposure to operational risk, audit processes, and cross-country governance preferred

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