Solutions Engineer, DACH & UKI

🕒 January 22

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Aircall

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2022-02

Telecommunications • SaaS • Enterprise

Aircall is a leading provider of cloud-based call center software, designed to streamline business phone communications for companies of all sizes. With innovative features like AI-powered conversation intelligence, smart call routing, and seamless integration with over 100 applications including major CRMs like Salesforce and HubSpot, Aircall enhances team productivity and customer interaction. The platform supports VoIP technology for virtual call center operations, eliminating the need for hardware and allowing for remote work. Trusted by over 19,000 companies worldwide, Aircall caters to various industries such as education, finance, and healthcare, offering a reliable and scalable solution for modern customer communication needs.

📋 Description

• Working closely with local sales directors, AEs, and AMs during sales process • Providing technical product expertise • Helping design and lead Proof of Concept (POC) to showcase Aircall • Mapping customers' processes and tools to connect Aircall with their systems • Setting up POCs with clients providing technical expertise • Championing internal and external product roadmap conversations • Building internal documentation on workflows for technical expertise empowerment

🎯 Requirements

• Thrilled by understanding customer needs in all stages of the sales cycle • Curious but critical, ready to challenge thinking positively • Know the basics of at least one programming language (e.g. Javascript, Ruby) • Proven track record managing complex projects • Previous expertise as a Solutions Engineer/Sales Engineer or technical questions go-to person • German & English native; French is a plus!

🏖️ Benefits

• Competitive salary package & benefits • Work-life balance is important at Aircall • Fast-learning environment • Entrepreneurial and strong team spirit • DE&I commitment