Technical Support Engineer

🔥 4 minutes ago

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Akuity

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS • Cloud

Akuity is a company that provides an end-to-end GitOps platform for Kubernetes, focusing on deployment, promotion, and monitoring with tools like Argo CD, Kargo, and KubeVision. The platform extends Kubernetes APIs to enhance continuous delivery, container orchestration, and event automation. Akuity's solutions aim to simplify infrastructure management, improve security, and increase deployment efficiency, demonstrating significant time savings and improved shipping velocity for developers. Akuity also offers enterprise support for Argo, emphasizing security, compliance, and scalability for Kubernetes deployments.

📋 Description

• Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone. • Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings. • Troubleshoot, diagnose, and resolve customer issues promptly and accurately. • Recognize common support patterns and escalate issues to engineering when appropriate. • Help build and iterate on our support playbook, processes, and systems. • Contribute to improving Akuity’s documentation to enhance the customer experience.

🎯 Requirements

• 2+ years of experience in a customer-facing support role. • Experience configuring and troubleshooting Kubernetes infrastructure. • Hands-on experience with Argo CD in a professional setting • Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts. • A passion for working directly with users and the ability to communicate context clearly and thoughtfully. • Enthusiasm for being a primary point of contact for both open-source and enterprise customers. • A proactive, strategic mindset, anticipating issues and designing scalable solutions. • Strong systems thinking skills and the drive to identify root causes.

🏖️ Benefits

• N/A